Question about HP Photosmart 3210 All-in-One Printer Copier and Scanner

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Disconnected device When I start my printer I get the message on the display: Unknown device Disconnected device. Refer to printer documentation to troubleshoot. I Reset my printer but I get the same message again. I tried to use another USB but I get the same result. It won print anything (using windows 7 and Ubuntu (linux)) My scanner is still working.

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Cable or Socket on the PC - I have some virtually new PC's at work that I cannot use some of the jacks with some of the typically USB-A cables or USB charging cables

Posted on Feb 19, 2015

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Driver issue / USB cable issue

Posted on Aug 07, 2013

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1 Answer

Error message "Refer to Printer Documentation 0-61011bed


My experience is that you need to leave the unit disconnected from the mains completely for longer than the other solutions suggest. Leave it overnight, disconnected from its power supply and with the power supply disconnected from the mains. This has worked for me twice. The first time I thought I had fixed it with something else. That did not work the second time and I realised it was something else I had done - leave it disconnected overnight (about to throw it away) before giving it one last try. I suspect that something needs to thoroughly discharge. Anyway, it is a simple solution to try. Best of luck! :-)

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Unplug the printer from the back to disconnected the power, let it sit about 30 seconds and hold down the # 3 on the front panel plug the unit in when you get power let go of the # 3. You may have to reset the lang. and country and see if that resolves the issue.

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Control panel displays: "!Print Cartridge. Refer to printer documentation" What does this mean as device does not resposnd to any command whether through computer or on the control panel


Hi iam gaurav patil Control panel displays: "!Print Cartridge. Refer to printer documentation" What does this mean as device does not resposnd to any command whether through computer or on the control panel 2 day i refil my cartridge then also i cant print my docs pls solve my problem

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MY HP PHOTOSMART C4180 PRINTER HAS A WINDOW THAT IS DISPLAYING THE FOLLOWING MSG: "INK CARTRIDGE PROBLEM. REMOVE AND CHECK CARTRIDGE ON RIGHT. REFER TO PRINTER DOCUMENTATION." IF I WAS OUT OF INK OR...


the cartridge print heat element is shorted, have fixed dozens of these with the same message, it is always the cartridge, this is also very common on carts that have been refilled more than 3 times,the grid wears out and shorts and that pops the message u see.

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Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

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1 Answer

Message in display: Cartridge error refer to


Here are the basic reset instructions. See also here.
Please make sure you followed these instructions to change the cartridge, and the alignment was completed. (see also here)
It may be necessary to clean the cartridge contacts as described here.
If that does not help, you may also access additional online support for your printer here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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my printer hp 5610 all in 0ne.
cartridge error reffer to device documentation plz ans.

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I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

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HP Officejet 4355 All in One Cartridge Error


your cartridge may be faulty if you change cartridge and message display same problem so clean catridge block contact with soft cloth clean cartridge back side using student eraser if problem will continue so contact your hardware technician
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