Question about Seagate ST3500601XS-RK 500 GB SATA II Hard Drive

2 Answers

Device is recognized

Drive was purs=chased in Nov but not installed until May. I have been using it to store my music and pictures, it worked fine until approx 18 July. Since then it will not connect. It lights up put you can not feel it running. I have done the troubleshooting recommended by windows with no relief. I have over 350GB of music and pictures stored to this drive that I can't use. HELP!!!! This device cannot start. (Code 10) Click Troubleshoot to start the troubleshooter for this device.

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  • Booklady28 Sep 02, 2007

    How would SeaTools or GetDataRightwork when the drive doesn't even engage to even do a diagnostic/file recovery?

    Since I have a warranty on the drive can IO just let Seagate replace the drive?

    The biggest problem that I have is all the music and picture i have stord on it.

    Will they recover my files?

    I'm really disappointed because Seagate comes highly recommended!!!

  • Booklady28 Sep 04, 2007

    I spoke to Seagate's customer service today, I have a warranty so the drive will be replaced. I have to call the warrant office tomorrow about the Data recovery issue. Even if the drive is not running will How would SeaTools or GetDataRight....." work on that?

    Another ? I'm looking at getting the Maxtor 750 GB drive now as Storage any comments?

  • Booklady28 Sep 05, 2007

    I have a copy of seaTools but it says I need .net framework 2.0 or higher but I have no idea what version to download. Can you help, I'm running XP with service pack2.



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"It lights up put you can not feel it running." u cannot feel it running.. it means that its pcb is damaged or the motor has damaged.. there is nothing u can do with the softwares. better u give to some data recovery experts. Check on the seagate website for authorised experts.. Shac

Posted on Sep 03, 2007

  • Sarath Chandran
    Sarath Chandran Sep 03, 2007

    "It lights up put you can not feel it running."

    u cannot feel it running.. it means that its pcb is damaged or the motor has damaged.. there is nothing u can do with the softwares. better u give to some data recovery experts. Check on the seagate website for authorised experts..



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Hi, I have seen a lot of this lately and apparently it is the heat buildup inside the enclosure that kills the drive. You can try running SeaTools for Windows for diagnosis and/or GetDataRight for file recovery. (There are other recovery software available which are just as good). In some cases what I have done is to physically extract the actual hard drive from the enclosure and connect it either IDE or SATA to a working desktop; run diagnostics and file recovery programs. This of course would void any warranty but 50% of the time data was recovered. I had also to install a 3rd HD where I can save the recovered files as well as an extra blower to cool the drives. Again, there is no guarantee with the above method. If the files are really mission critical, you might be better off seeking professional services of data recovery firms. Post back how things are or should you need additional information. Good luck and kind regards.

Posted on Sep 01, 2007

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  • Louie  Role
    Louie Role Sep 03, 2007

    Hi again,

    "How would SeaTools or GetDataRight....."
    Based on experience, Seatools 50% of the time will read the presence of an external HD even if Windows does not, it might fail the HD in its generic (short/long) diagnostic but as said 50% of the time the HD was read.
    The file recovery program (My apologies, it should be GetDataBack not Right) is designed specifically for these cases. I have used it to retrieve/recover files (either in FAT32 or NTFS) of HDs even those that Windows says is not formatted or does not have a partition. It will even recover files that you have intentionally deleted as well as temp and Internet Temp files.

    "Since I have a warranty ...."
    Replacing the unit would be to your advantage.

    "The biggest problem ..."; "Will they recover my files?"
    Based on past dealings with the local representative of Seagate, No, they will not try to recover any of your files.
    Maybe you really should try using a file recovery software before asking them for a replacement.

    Are you comfortable cracking it open and removing the actual HD? if yes you may want to try and remove the HD & install inside another desktop PC, that way it is directly connected to the motherboard which would facilitate a lot of the diagnostics and file recovery.


  • Louie  Role
    Louie Role Sep 03, 2007

    Am currently working on a couple of these external storage. A Seagate is attached right now. Below is a screenshot of Windows not recognizing the external HD via its USB connection but Seatools is performing a short generic diagnosis on it.

  • Louie  Role
    Louie Role Sep 03, 2007

    and below is a screenshot of GetDataBack recovering files that Windows cannot see.

  • Louie  Role
    Louie Role Sep 04, 2007

    Warranty replacement, there you go.

    As long as the external hard drive is attached to its power source, turned on and connected by USB, both programs will try and access it even if Windows does not even recognize it. Please refer to the images posted prior to this response.

    For all its worth, I personally would stick with Seagate (even if I repair more Seagate than Maxtor drives. If I am not mistaken Maxtor is also owned now by Seagate).

  • Louie  Role
    Louie Role Sep 05, 2007

    Re Net Framework version 2.0 should do just fine.



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