Question about Seagate ST3500601XS-RK 500 GB SATA II Hard Drive

2 Answers

Device is recognized

Drive was purs=chased in Nov but not installed until May. I have been using it to store my music and pictures, it worked fine until approx 18 July. Since then it will not connect. It lights up put you can not feel it running. I have done the troubleshooting recommended by windows with no relief. I have over 350GB of music and pictures stored to this drive that I can't use. HELP!!!! This device cannot start. (Code 10) Click Troubleshoot to start the troubleshooter for this device.

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 16 Answers
Re: Device is recognized

"It lights up put you can not feel it running." u cannot feel it running.. it means that its pcb is damaged or the motor has damaged.. there is nothing u can do with the softwares. better u give to some data recovery experts. Check on the seagate website for authorised experts.. Shac

Posted on Sep 03, 2007

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers
Re: Device is recognized

Hi, I have seen a lot of this lately and apparently it is the heat buildup inside the enclosure that kills the drive. You can try running SeaTools for Windows for diagnosis and/or GetDataRight for file recovery. (There are other recovery software available which are just as good). In some cases what I have done is to physically extract the actual hard drive from the enclosure and connect it either IDE or SATA to a working desktop; run diagnostics and file recovery programs. This of course would void any warranty but 50% of the time data was recovered. I had also to install a 3rd HD where I can save the recovered files as well as an extra blower to cool the drives. Again, there is no guarantee with the above method. If the files are really mission critical, you might be better off seeking professional services of data recovery firms. Post back how things are or should you need additional information. Good luck and kind regards.

Posted on Sep 01, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

TV is not showing the USB data

maybe you did not properly select the right application in your tv... example if you play movies go to movies menu and if thats music go to music menu and also for pictures go to picture menu......or the format of you data is not supported of you TV..

Jan 12, 2014 | Hard Drives

2 Answers

How do I use my WD hard drive to store files so I can free up space on my laptop hard drive?

That's an easy task:
1) Plug your Hd to your laptop and wait until the laptop recognize it as a new drive and assign a new letter to it. If you have a disc use it if your laptop ask for it.
2) Copy all files you want to transfer to the new HD and paste them on it.
That's it.

Sep 27, 2011 | Western Digital WD My Book Essential 1TB,...

1 Answer

My new external hard drive I pur chased yesterday won't allow me to download my Dish DVR into this new unit


Feb 26, 2011 | Western Digital Elements 2 TB USB 2.0...

1 Answer

My hard drive just quit working. Have tested the

Ok to see if it is the drive or the USB interface, remove drive from housing, obtain a SATA/IDE to USB "Dongle" now connect up the hard drive to this, the right way around, and plug into the USB port, if the drive is good, it will self install, and show up in device manager, as a HDD. Which can be used however you want. If it doesn't show up, the drive is faulty, and unrecoverable in the usual sense.

Mar 24, 2010 | Hard Drives

1 Answer

ST-500 not recognized with Epson CX9400 printer

Printer is draining USB power resource. Add a powered USB hub and run drive off of that.

Jul 23, 2009 | SimpleTech SimpleDrive Pininfarina 320GB...

1 Answer

Fantom external drive 1T runs but not recognized

are u using the usb cable for connecting the drive? use usb ver2.0.

May 17, 2009 | Hard Drives

1 Answer


Reformat the drive then it should be fine.
It would work.

Jul 06, 2008 | SanDisk 2GB Cruzer Micro SDCZ62048A10 Hard...

1 Answer

Firelite 160gb HD not recognized

Make sure that there is no "HD protection", in which the hard drive can only be connected to one computer. Also, try going to google and searching for some drivers for your computer to download and install. Then try plugging your hard drive in again.

Dec 28, 2007 | FireLite (USBFLB80) Hard Drive

5 Answers

Seagate external hard drive problem

Hello, Did you try to use this drive on another computer? Did you have the same problem? Did you try using a different cable? I would try these things first in order to determine if the problem is with the drive or with the computer. Good Luck! Dr. Know

Dec 23, 2007 | Seagate FreeAgent Go 250 GB USB 2.0 Hard...

1 Answer

HD-HC500U2 takes 30 seconds to mount

So what's the problem? It looks like it's working just like it's supposed to.

Nov 13, 2007 | Buffalo Technology DriveStation HD-HC500U2...

Not finding what you are looking for?
Seagate ST3500601XS-RK 500 GB SATA II Hard Drive Logo

Related Topics:

498 people viewed this question

Ask a Question

Usually answered in minutes!

Top Seagate Hard Drives Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers


Level 3 Expert

5660 Answers

Michael Thomas
Michael Thomas

Level 3 Expert

3051 Answers

Are you a Seagate Hard Drive Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides