Question about HP Preorder Notebook Computer; Envy DV6-7210US Laptop

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HP webcam not working - HP Preorder Notebook Computer; Envy DV6-7210US Laptop

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Try reinstalling the the drivers provided in one of the partitions in your laptop or try downloading the in case you dont have them.\
or try re-installing the windows.

Posted on Aug 01, 2013

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Posted on Jan 02, 2017

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Hello

I understand that your Notebook webcam is not working.

To isolate the issue please test webcam in quick play. If it do not work and shows black screen. Please perform the following steps.

Click start and in the start search box type Device Manager and press enter. Then click on + sign next to imaging devices and right click on HP Webcam and select disable. If it prompts you to restart the Notebook . Then restart the Notebook and check whether Webcam is working. If it wont prompt to restart the notebook then right click on the HP webcam again and enable it.

Then check whether the webcam is working.

When prompted to restart the Notebook after disabling the webcam . Even after restarting if webcam doesn't work. Then install the Webcam drivers from the following weblink.

ftp://ftp.hp.com/pub/softpaq/sp35001-35500/sp35414.exe

Please do not click on the link. Copy and paste it in a new Internet Explorer window.

After installing the webcam drivers restart the Notebook to get the changes effect.

I hope this will resolve the issue.

Thanks

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