Question about Sharper Image Hybrid GP (SI724) Air Purifier

7 Answers

Unit seems stuck in the "drying grid" mode

Here's the problem: When I turn the unit on, it always switches over to the "drying grid" mode, where it stays. It never finishes drying the grid and never goes back into operational mode. I've cleaned the grid thoroughly, as well as the wires and the unit as a whole. The grid is completely dry. Any hints or clues as to why it keeps thinking the grid is wet? How do I get it to function properly? Thanks!

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  • Anonymous Nov 03, 2007

    Same problem. Drying grid light stays on. Completely cleaned and re-cleaned everything.

  • Anonymous Nov 12, 2007

    When I turn on my Hybrid GP unit it starts making a popping sound and then goes into drying mode. After the drying mode it makes the same popping sound and the "attention required" led lights up. It ran just fine up until the last cleaning.



    -Paul

  • Anonymous Nov 18, 2007

    Same problem. Drying grid, then "attention required" button. I'm thinking that I wasted money on this product

  • funm Nov 26, 2007

    Even when the unit is clean through out and completely dry, it switches over to the "drying grid" mode then eventually stopped after about 30 mins. I'd like to find out how much does it cost to fix it.



    Purchased in March 2006, the unit worked well until June 2007, just 3 mons past the 1-yr warrenty! My other SI Ionic Breeze, a lower cost model, is still running well after 6 years.

  • katiet Dec 11, 2007

    Same exact problem. Can't we get the manufacturer to fix this issue?

  • jbaut Dec 22, 2007

    I also have the same problem. I've tried to clean multiple times with the same result. So far customer service has not responded to my emails on how to resolve.

  • Anonymous Jan 26, 2008

    Same thing - support told me to blow out all dust - which I did thoroughly. Same behavior

  • glpls Apr 01, 2008

    I have the same problems with it always going to the drying cycle and the popping sounds (to me they sound like some type of electrical short, any danger there?) I spoke with SI's customer sevice, they don't repair but suggest you buy a new collector grid $60, which is on back order, with no new delivery date available, (who could want so many?) Also no mention of a three year replacement policy as noted by another responder to this issue, as a side note the problems with their air cleaners are so bad they have a direct link from the telephone directory! and you might also note they are involved in a class action law suit for the ionic breeze models. Maybe we should get together with joint complaint letters to the to the company ? glpls@comcast.net

  • Bull Man Apr 19, 2008

    We bought two of the Hybrid GP because we had previously bought the ionic breeze and liked it very much. The GP's have been a great big BUST. We clean them, and clean them, and clean them. We leave the units out to dry for days and still they work for about 2 minutes and the drying light comes. We sent the grids back in to be serviced and that did no good as well. They have sat unplugged for about a year. Every time a walk by one I get angry. I'm about ready to put them in the trash after I take a hammer to them.

  • Anonymous Jun 01, 2008

    Same problem sometimes switches from drying grid to attention required, duh

  • Anonymous Apr 26, 2009

    Same problem so far nothing recommended fixes it

  • Anonymous Apr 26, 2009

    same issue

  • Gil Hoang
    Gil Hoang Sep 28, 2014

    I cleaned it and it gave me the drying grid. While it was running, I took the grid out and put it back in and it started to pop and run normally. Just lucky I guess. We will see how long it lasts.

  • Charles Daraghy
    Charles Daraghy Jan 25, 2018

    I had this issue too and what I did was, used steel wool to VERY very gently scrub the ionizer wires, and voila, it was fine!

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I had the same problem with my GP. It has worked great for four years and only recently seemed to get stuck in this drying cycle. I cleaned the grid many times, cleaned the wires, cleaned the whole unit as much as I could to no avail. The trick: You need to clean the two metal prongs and surrounding area that insert into the bottom of the grid, when you inserrt the grid. they are sharp like nails, so take care. Use an alcohol based cleaners and clean the prong and around each base. This fixed the problem for me and she's back up and running well.

Posted on Apr 22, 2009

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Same here.
may they all burn in hell.

Posted on Sep 01, 2008

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I found the voltage multiplier was the problem. The black module with the two spikes that the grid sits on. I had a spare unit for parts, and replaced the module... Problem solved. Now does anyone know where you can buy spare parts ?

Posted on Apr 20, 2015

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I found a fix. in the back are these metal strings that run along the unit inside. Take the back cover off and you'll see the strings and they may be caked with rust. I took a few piece of cotton and some rubbing alcohol to clean the strings. (Be careful not to break them), After all the white residue was removed, I turned it back on, It sparked a few times at first and went red. I tried it again and several sparks again, but after that, it started working again!!! See if that helps

Posted on Mar 17, 2009

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I just had the same problem, saw that it was a big issue and decided to "go for broke" to fix it.  I took care to notice exactly which "blade" was causing the spark and tried wedging it with paper, plastic, rubber; all to no avail.  Then I decided what the heck, I took a pair of needle-nose pliers and ripped out the metal blade at the bottom where the spark was occurring and folded it back against itself so that it was no longer "seated" into the bottom of the unit where the sparking was occurring.  I took care to bend the parts back in line with the blade so that lined up and could be removed and replaced into the unit without scraping anything.  When I put it back in, there was one last "spark" then, voila; it was fixed - no more "drying" indicator, it's working again!!!  Please let me know if it works for you too.

Posted on Aug 05, 2008

This totally sucks. My Hybrid GP is useless. Same problem as Bull Man. I can't believe I was such a ****** to spend so much money on a piece of garbage. No wonder Sharper Image is out of business!

Posted on Jul 08, 2008

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I posted my problem here on Nov. 26, 2007 and haven't found any new information on repair. While doing Christmas shopping, I learned that Sharper Image has a 1-yr warrenty and a 3-yr replacement guarantee for product with original cost under $500. The replacement costs for the same "refurbished" Hybrid GP model is $49.95. Considering the failure rate for Hybrid GP and difficulty in getting repair info, I exchanged for a less costly model, Quandra, to off set the replacement cost. Mostly, I chose the Quandra for its ease in maintenance as I don't plan on going back for another replacement! The Quandra has only 3 blades to wipe, not multiple hard-to-reach slots.

Replacing the unit was quick and easy. I took the borken unit back to the Portland, OR store, where I made the purchase with no receipt. The sales person pulled up the transaction and verified that the unit was purchased by me within the last 3 yrs. I walked out the store with a "refurbished" model of my choice. I didn't pay any additional amount and am very happy with the Quandra.

funm

Posted on Jan 03, 2008

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