Nikon cool scan 8000 How to load 2 1/4 by 2 1/4 negs on this tray

Of course I do not know which country you are in but I located the software to use on this product for the UK at https://nikoneurope-en.custhelp.com/app/answers/list#s=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..


Then click on coolscan then on software downloads and select the relevant software. Hope this helps.

Hi Good day!!! yes based on what you've said you hear something suspicious in your unit. maybe something wrong with the gears. I'll suggest to contact your local technician to check your unit because it is very risky if you open it on your own.
Thank you for using FixYa
Please accept if my solution helps you

I have successfully downloaded NikonScan 4.2 on my MacPro running Snow Leopard (10.6.6) and my Nikon LS8000ED seems to work fine. I ran a test scan and it worked with no problem.

Unfortunately, you cannot use Digital ICE on B&W films due to silver particles contained within the film. The Digital ICE future only works with C-41 (negatives) and E-6 (slides) processed films, but not B&W films.

Please send it to Nikon and get it serviced. I have the same scanner. my scans were not sharp and I had the tray problem and autofocus problems. I got it serviced fungus and dust cleaned and greesed by nikon. Now it is all fixed. Please Take It To NIKON

Make sure that the computer you are using meets the criteria for the program with both the operating system and hardware. If so, try un-installing the camera software and then re-installing it. Beyond this, the problem can become a little complicated and require you to call the tech support from Nikon. They should know what it required to make their program function properly.

Jerry G.

I If you use nikon scan you get a different error warning Update nikon scan and also gdiplus.ddll update from thre nikon web site. It worked for me. 

Yes, I have had the problem before and solved it by re-installing the software.  It has happened again but this time I beleive it is a VISTA related problem.

 

TexRail