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Computer doesn't recognize player

Nothing happens when I plug the cable into the USB port. My brand new Dell computer doesn't recognize any new hardware.

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Re: Computer doesn't recognize player

Could be faulty usb port or cable try other computers/ports/cable

Posted on Sep 13, 2007

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USB Port Not Recognized

Here Two Reason for USB Port Not Recognized:

1. Check you USB cable properly connected to the you computer, If cable break or not connected properly, It will show your cable not recognized.

2. If again these problem shows. go to,
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Many people have found that their computers do not recognize the Eclipse mp3 Player, even after connecting with a USB cable. I had the same problem but discovered that the problem lies with the cables themselves. I have several USB 2.0 5-position cables that fit the Eclipse USB port perfectly, but only ONE of them actually works - the cable that came with the player itself. If you've lost this cable, you may be in trouble.

Attached is a screen-grab of the type of USB plug and port involved. You don't see them around very much anymore, and I have no further advice if your player doesn't have a USB port of this shape.


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1 Answer

My sandisk c240 charges when plugged in but fails to be recognized on the computer

There is quite possibly a problem with the USB cable or the USB port on the computer, but try this shortcut force to force the computer to recognize the Mp3 player: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

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1 Answer

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Here are some suggestions:
Try using a new/different USB cable. The ones that come with these players are known to be defective at times.
Try using a different USB port on your computer.
Try it on a different computer.

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might be dust in your usb port or your connector I had that happen to me before Ii cleaned it with that pressured air stuff and works great. ~Grim

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