Question about Microtek ArtixScan 120tf Film Scanner

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No scan with Microtek Artixscan 120 tf

Good morning, I have a problem with my Microtek, used with the firewire connection. I obtain a normal prescan with the original Microtek software and with Silverfast AI, but the result of the scan is a black (black not dark) image ! The scanner is again in warranty, but before to dispatch it in Germany, I want to be sure that it's defective ! I've tried with two different PC (desktop and lap-top computer, Windows 2000 and Windows XP) but the results are the same. All the software are upgraded to the last version ! Please I need your help. Thank you. Regards.

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Re: No scan with Microtek Artixscan 120 tf

When you say -'normal' prescan you do mean you get an image? If this is so I would remove all software. Do a disc clean Reboot the computer Re install the original supplied software-ignore for the time being any down loaded upgrade, Come back tell me what you have

Posted on Sep 01, 2007

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