Question about Microtek ArtixScan 120tf Film Scanner

1 Answer

No scan with Microtek Artixscan 120 tf

Good morning, I have a problem with my Microtek, used with the firewire connection. I obtain a normal prescan with the original Microtek software and with Silverfast AI, but the result of the scan is a black (black not dark) image ! The scanner is again in warranty, but before to dispatch it in Germany, I want to be sure that it's defective ! I've tried with two different PC (desktop and lap-top computer, Windows 2000 and Windows XP) but the results are the same. All the software are upgraded to the last version ! Please I need your help. Thank you. Regards.

Posted by on

  • Gianluca Faletti Sep 02, 2007

    Good morning and thank you for your kindness. I've uninstalled all the scanner softwares, cleaned and defragmented the system, and installed only the original Microtek software. I've obtain the same bad results with the 35 mm holder, but with the medium format holder it's all ok I obtain good prescan and scan results. I would like to try with Silverfast AI, but I'm not sure that install it it's a good idea (in the past when I've used it the results are good immediately after the installation but with the time there is "something" that became "dirt" and begin the problems).
    I to go crazy to understand why the results are like this, I don't know if the problem is the scanner when work with the 35 mm holder or only the 35 film holder. I've ordered the glass film holder to have better results (plain film) with the medium format film, I'm waiting it to make tests. I need again your help and remarks.
    Thank you in advance.




1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 2,985 Answers

When you say -'normal' prescan you do mean you get an image? If this is so I would remove all software. Do a disc clean Reboot the computer Re install the original supplied software-ignore for the time being any down loaded upgrade, Come back tell me what you have

Posted on Sep 01, 2007

  • john ash
    john ash Sep 02, 2007

    I dont know the particular scanner of course and the Microtek site may be able to help here
    If the results are poor with a film holder- is it possible that it is in the incorrect position on the bed, or you are not slectcting an appropriate setting.
    Is Silverfast part of the Microtek package or a third party item?



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Where i can find a driver for my Microtek Scanner 3840 for Windows 7 64 bit. Maybe you can send me a download link? thnx.

3840 is an old scanner and the latest driver for it in microtek website is for xp. but you can try using the win7 64-bit driver of ArtixScan DI 1210 which you can download here:
after downloading, DON'T INSTALL it. put it in a folder, then using your WINRAR, extract it (right-click then click Extract Here). Then MANUALLY UPDATE your driver by browsing to your folder when windows detect your printer or click add printer in Devices and Printers in Control Panel.

Sep 05, 2011 | Microtek scanmaker 3840

1 Answer

Win7 or Vista 64 bit drivers for ArtixScan 4000tf

Microtek only supply drivers up to XP for this scanner.

Jan 03, 2010 | Microtek ArtixScan 4000tf Film Scanner

1 Answer

Scanner software can't find the scanner anymore

From the menu you have to take the source first
Sources could be scanner, camera etc.
Make sure you have the scanner selected before you try to scan

Dec 02, 2009 | Microtek Office Equipment & Supplies

6 Answers

ScanWizard Pro 6.03 cannot locate scanner

Need to refer you to my brother-in-law. Robert. 435-770-0637.

Mar 31, 2017 | Microtek Office Equipment & Supplies

1 Answer

Microtek ArtixScan 4000tf - pc won't recognise scanner - driver

if helped rate fixya

Apr 09, 2009 | Microtek ArtixScan 4000tf Film Scanner

1 Answer

Code error -180

Check your USB cable.  I was getting the exact same error and I found out I was using an older USB 1.0 spec cable.  When I switched to a USB 2 cable it began working fine.


Oct 27, 2008 | Microtek ScanMaker 9800XL Flatbed Scanner

1 Answer

Microtek ScanMaker 8700 - 'kdsinput internal error'.

try this:

Aug 04, 2008 | Microtek SCANMAKER I900 Flatbed Scanner

1 Answer

Error 600

I bought the pro version of the 8700, used it about once a month--very light use. When it died, I found that Microtek won't even sell parts! I agree, NEVER buy another Microtek product! This thing cost me over a $1000 and after one year, NO support! Any company but Microtek.

Dec 06, 2007 | Microtek ScanMaker 8700 Flatbed Scanner

2 Answers

No image obtained on preview scanning or actual scanning

First thing to do is un install and reinstall the software. Then consider - what other software could be running the could conflict[A graphics program for example]is to try another software for scanning if available. The other thing to consider is the age of the scanner- if it is from the DOS era-95/8/ME- then it will like as not not run- there is a firmware problem. Scanners have a controller chip - DOS era devices are looking for DOS commands - and they are getting NTFS commands- various makers like Microtek tried driver fudges- but they did not work. It has to be a NTFS scanner for NTFS commands.

Jul 11, 2007 | Microtek ScanMaker 6800 Flatbed Scanner

1 Answer

Microtek artix scan 120tf

CCD failing or processor fault If you can correct the faults in an image editor then thats OK do that. other wise a new scanner - these things are generally not a repair opti

May 30, 2007 | Microtek ArtixScan 120tf Film Scanner

Not finding what you are looking for?
Microtek ArtixScan 120tf Film Scanner Logo

Related Topics:

234 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microtek Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

5306 Answers

Alun Cox

Level 3 Expert

2678 Answers


Level 3 Expert

2600 Answers

Are you a Microtek Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides