Question about Office Equipment & Supplies
I see you have a printer that's having some issues turning off and on, and has an error message on the screen. I'm sorry to hear this but I will definitely do my best to assist you!
What you're getting is generally a firmware error, which means the brain of your printer is having some issues. To see if you can clear that message, try pulling the power cord from the rear of the printer, and then completely disconnect the cord from it's power source (and detach the cord from it's components if it has that option). Once the printer is completely disconnected press and hold the power button on the unit to completely drain the power the printer may be holding on to. After about 2 full minutes of the printer being disconnected please plug everything back together and see if the printer will move past that error to the main screen.
for help visit CBR Tech Solutions
Posted on Oct 28, 2015
Please try the below mentioned steps that should resolve the issue.
Power Off the Wireless Router.
1. While the printer is ON, unplug the power cord from back of the unit. 2. Wait for 30 seconds.
3. Now plug in the power cord to back of the printer. If printer does not power ON, hit the ON button.
4.Check if the error message shows up. If issue still persists, then please call HP Tech Support for further assistance.
Posted on Oct 31, 2014
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Posted on Jan 02, 2017
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