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No, it stays lit because there *are* messages, just not voice mail messages. Press the MESSAGE button and look at the display. Look at what's above soft key #3. If you don't need the information in the first line, use the CLEAR key to erase it.
If the line button is lit then something within the system has picked it up. If the phone is a multiline set, the line 1 light on the set that is using the line will show green. The line could also be held by either a cordless phone on the system or the voicemail system. The easiest way to clear the line (if the held set isn't apparent) would be to cycle down the power to the phone system for a moment. That will clear the line if its held by the voicemail
The line that stays lit for line 2 is just the way it is.. not a problem. If you only have one phone line and a two line phone you will always have the one (non working line 2 ) lit.
Have you replaced the cord to the handset? Many times it is a bad cord that causes static.
Here are a couple of things to try. First is to disconnect the base and install a regular two line phone to verify that line 2 is ok at that jack. Also on Panasonics website, when you unboxed and installed that unit, there was a cord that had green plugs on it. That was a 4 conductor cord. If somebody changed that out to a 2 conductor, it could cause this. Also it could be a defective cord. If you have another 4 conducter cord from the wired phones, swap it out. Make sure on the base, on the back, that it is plugged in to the correct plug, marked line 1/2. Basically if a regular 2 line phone works, it is possible that the unit is defective. Also maybe unplugging the base from power and resetting that may fix it also.
If that does not help here is Panasonics number.
First, it is normal for the line 1 light to quickly flash once every hour or so while it scans all of the phones. If the light is staying on though then this is a problem.
Look at all of the phones. All will show a RED light except for one that will have a GREEN light lit up for line 1. The green lighted on line 1 means that this is the phone that believes it has the right to use the line. When one phone uses the line all of the others are given a signal through a sub carrier of line one to light up in the color red.
I would suspect that the problem phone is a wall phone unit. This is because the switch on this phone is fighting the weight of the receiver versus gravity. There is not much tolerance in these switches as you will notice if you gently put your finger on the receiver at the top of a wall hanging phone.
If it is a wall phone unit causing this problem you can do 1 of 3 things. 1- you can switch this phone to a desktop so gravity is not working against you but for you. 2 - you can put an ugly looking spacer on the button so it pushes in farther. 3- you can try to perform inside surgery on the phone to adjust the tension of the spring on this button.
If you are sure that both cords are good (use another phone to test), make sure the Speaker button light is off. If both lines stay lit up when the phone is on the hook, your phones has problems. Can't help you there.
Each telephone must be connected to line 1 and line 2 for proper operation. The remaining lines 3 and 4 may — or may not — be
connected to each station as you desire. First plug in the battery,
then the phone lines (1 & 2 are mandatory), and third the power
cord. If your intercome LED is blinking red and green, then press:
STORE IN, followed by "INTERCOM" followed by a free intercom# (i.e.,
any of the memory buttons 1 through 16 not already assigned to another
telephone set). Then wait for the phone to go through its initiation
sequence during which it searches each of the four possible lines.
After that concludes, you should get dial tone on your active lines.