Question about Samsung SGH-Z500 Cellular Phone

4 Answers

Freezing Samsung Z500

After turning the phone on and entering the SIM pin code, the phone goes to the stand-by screen as normal then 5 seconds later the phone freezes completely. All the keys don't work and the backlight stays on even when you close the clamshell. The only way to turn the phone off afterwards is by taking the battery out. It also heats up if you leave it on while frozen.

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  • dohara Nov 11, 2007

    Have the exact same problem. New software? Where do I get it? How do I install it? More importantly, how do I save all the files (images, video) that are still on my phone?

  • ZeeLee Jan 28, 2008

    My phone is doing the same thing. Quick question...is there any way of saving all the photos and videos before doing the upgrade? OR Can the upgrade be done without losing these files?

  • CRAZY_BOY298 Jun 28, 2008

    ncncvn

  • Anonymous Nov 27, 2008

    Mine freezes too. It didn't help when I removed the sim card with the battery still in and changed the settings.

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I have a better solution that requires ** cables ** downloading ** bull...

You might need 2 people to do this

- The aim is to let the phone start up and as soon as you can see your wallpaper push out your sim card!...

- so let the top of the battery connect with the phone and keep the back up off the phone, turn the phone on
-when the phone starts up (a bit before it freezes) get some1 to push the sim card out, dont let go of the battery!
- the phone should still be on and working, push the battery and lock it in position without the phone dying.
-your phone should work perfectly ** freezing, NOW GO TO SETTINGS IN THE MENUE AND PLAY AROUND CHANGE EVErYTHINZ!!!
- turn phone off propperly and insert your sim card it should work perfectly, you can change your setting back **w of course

this better work for you too!
chow

Posted on Mar 10, 2008

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Hello guys,
i have exactly the same problem.
i did whats written above. it worked. i got to my settings, re-set them. changed other settings too.
turned the phone off, inserted sim card and turned it on again. entrered the sim pin. the phone starts reading the sim, i receive a message and thats when it freezes again. the phone doesnt have time to read the sim. it looks like the received message (which i cant open or delete) is freezing it. i dont know what to do.
any help please??
thanks a lot

Posted on Oct 29, 2008

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This completely WORKS. I was finally able to save all the files that I thought were lost forever. I highly recommend trying this if you have the same problem. It's tricky with this Samsung's battery to hold it in place and to knock the SIM out before as soon as the welcome screen comes up. I found it easier to plug the usb connection into my computer, leave the battery off entirely, and turn it on that way. Anyway, it's pretty straightforward and it DOES get the phone working again--which is pretty impressive considering that most places will make you pay a bundle to fix the phone, while more will offer extremly complicated fixes that require soldering irons, etc!

Posted on Apr 15, 2008

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Ok , new software will overcome your problem

Posted on Sep 01, 2007

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Posted on Jan 02, 2017

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it wont fix your fone but the way tp get the pics and photos off is as follows..... u need another bluetooth enabled phone or pc nearby.,

1. turn fone on.
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3 once the battery is out the fone should not freeze and will allow you time to transfer the files via bluetooth


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