Question about Pitney Bowes 9920 Plain Paper Fax

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Fax machine only sends faxes and won't receive them

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Posted on Jan 02, 2017

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SOURCE: Fax nightmare!!!

If you have a BT line and use the 1571 answering facility , when you have a message waiting the dialling tone changes from a constant tone to a split tone. This is to let you know that you have one or more messages waiting.

In order to get the dialling tone to revert to the constant tone you have to deal with the waiting messages in accordance with the options provided i.e Save, Listen Again or Delete. BT say the Split Tone is to let subscribers know when they have a message waiting. This should resolve the Fax problem.

It certainly worked for my phone/fax system.

Good Luck

Geowilmil

Posted on Feb 16, 2008

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  • 149 Answers

SOURCE: I have two phone lines one for phone the other for

Function 8, SYSTEM SETUP? press yes, press no til you get to TEL SET UP, press yes. select ring pattern? Press yes, then select your ring pattern press yes. then you can just press stop to exit

Posted on Nov 28, 2009

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Cannot send or receive faxes to one particular number, but is able to send and receive faxes with other numbers


"cannot send or receive faxes to one particular number, but is able to send and receive faxes with other numbers"

If your machine can receive a fax transmission from one number, it will receive from all numbers.

If your machine can send to all but not to one particular number, please check that there is a fax machine there to receive it.

You can try to send manually and listen for beeps from the other fax -if one is present- then push the START button to initiate transmission.
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Jun 16, 2011 | Office Equipment & Supplies

1 Answer

Can not send fax. The receving fax rings but my machine does not respond and send the fax. I can receive ok.


The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43).
You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you
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The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a
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The machine does not send anything. Check that the document is loaded face down. Send should show up
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We have two fax machines hook up to one dedicated fax line. When we send a fax from wither machine it is not faxing to the phone we fax it only sends the fax for the second fax machine that is in our...


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If it is properly connected to the jack in the machine and the wall, and it won't send OR receive...then it's NOT a simple problem, because nothing else need be done for the machine to at least "send" a fax.

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1 Answer

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you need to change your mode key to fax only

Oct 26, 2009 | Brother Office Equipment & Supplies

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PRESS THE MONITOR/CALL BUTTON ON THE KEYPAD AND SEE IF YOU HAVE ANY DIAL TONE SOUNDS THRO THE SPEAKER....IF NOT THEN YOU HAVE PROBABLY LOST PART OF THE "NCU" PCB...IS IT ON A SURGE PROTECTOR.????

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1 Answer

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Does the receiving or sending party have a DSL phone line?

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