Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson dc24

My brushbar head is not spining on my dyson dc24

Posted by on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there Shane, it's Jack at Dyson.

DC24's brush bar will shut off if something jams it - for example, a rug fringe or a shoelace. Once you've checked the cleaner head for any obstructions, you should be able to reset it. To do this, please follow the steps shown in the video.

It may help to push the red reset button with the eraser end of a pencil or something similar. You should feel a click as you push it in.


The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.


If you do need further help after trying this, please give our experts a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,


Jack
Dyson Online Customer Support
www.dyson.com

Posted on Aug 01, 2013

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: no suction on dyson dc24 ball

Well i just fixed my Dyson Ball with the same problem you have. My wife and i found out it was a crumpled receipt in the lower section of the hose at the upright/handheld pivot #3 in diagram and it was catching cat hair and other things. I began by removing the canister and turned on the vacuum to see if the direct access to the fan had suction. Then i moved to #5; i reattached the canister and threw in some cat hair into it from the bottom. i turned on the vaccum to see if it spinned around; it didnt. I then moved to #4, i removed the head and then turned on the vaccum to see if maybe the head had a leak at the top connecter; as i predicted the strength was minimal. I then worked my way to #1 to see if the strength was the same or if there was a difference. no difference for us. Well then it must be #3.. of course the last one i checked. I used a small flashlight and peared in and i didnt see anything... i then used a coathanger very softly as to not puncture the hose. i then noticed some hair being pushed out but the main culprit wasnt showing. my wife gave me needle nose pliers and i pried the hose off of the top connection in #3; so i could get a better look; you may be able to push it off with your hands. and viola! a crumpled reciept for 3 Monster energy drinks.... the same ones....i drink... oops!... hopes this helps. just go through it step by step. youll know its working once stuff begins to spin in the canister. almost regretted throwing that dyson registry junk away.


7ce7fd0.jpg

Posted on Jul 22, 2009

  • 1 Answer

SOURCE: kickstand on dyson dc24 will not stand up

Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

Posted on Mar 11, 2010

Dysonteam
  • 167 Answers

SOURCE: no suction in the hose on dyson dc24

Hi its Darran at Dyson.

It sounds as though the hose is blocked. I would recommend following the blockage procedure. If this does not resolve the problem, please call our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

VacuumRepair
  • 438 Answers

SOURCE: Dyson hose suction strong...when using the brush

Hello,

There are several things that this could be. Probably the most common problem that we see when customers come in with this problem is actually a fairly simple problem to fix. Here are just a few things that this could be.

The fist possible problem sounds like the most probable to me, just because of the fact that you said you had just replaced the clutch, and therefore you had to remove the bottom sole plate. This is a VERY common problem actually.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum cleaner2_bing.gif in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner2_bing.gif upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

If you are getting suction power from the hose, but the vacuum still doesn't pick up on the floors, I think that these solutions should fix your problem. If you just replaced the clutch mechanism, the roller brush should be fine, but turn the vacuum over on it's side and make sure that the roller brush is actually spinning while it's on carpet mode. If none of these problems fixed your Dyson, please use the Clarification Request, or leave another comment here on the Fixya repair page, and I'll be happy to further diagnosis the vacuum cleaner with you.

I hope this was helpful to you. If so, please be sure to rate the repair as helpful by clicking the thumbs up icon in the top of the repair page. This is what keeps Fixya repair professionals like myself continue posting these detailed repair solutions for free. We really do appreciate when someone recognizes the work you've done. Thank you very much,

Posted on Apr 23, 2010

  • 1 Answer

SOURCE: Brushbar has stopped spinning on Carpets

Because the brush bar is electric, it automatically shuts off if you get something stuck in it to keep the motor from burning up. you have to remove the item and then push the small reset button on the side of the brush bar<!-- from fixya rte -->

Posted on Aug 12, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Where is reset button on dc 24


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. After you've checked the cleaner head for any obstructions, and cleared any threads or hair from around the brushbar, you should be able to reset your machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 19, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson ball dc24 brush will not rotate


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you'd like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 15, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

DC24 Brush bar will not turn


Hi George,

I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a sensor which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 09, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brushes wont go round


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able tor reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline the machine into the vacuuming position before testing it.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 06, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson 24 .....brushes will not stay on when vac.ing carpets


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 03, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

BEATER BAR IS NOT MOVING


Hi there,

I'm sorry to hear you're having difficulties with your DC24 Animal. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-animal/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 30, 2012 | Dyson DC24 Animal Bagless Upright Vacuum

1 Answer

Dyson dc24 no suction at head of cleaner, the hose has good suction and the brushes are not spinning


Hi Janice,

If your machine has no suction from the cleaner head, I'd recommend that you check the machine for blockages and reset the brushbar. To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

To reset the brushbar, please follow the steps shown in the video below. The brushbar will not rotate when the machine is standing upright, so please recline it into the vacuuming position before testing it.

This should resolve the issue, but if you need any assistance locating the blockage, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brushes do not rotate and pickup not good


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and cleared any threads or hair from around the brushbar, you should be able to reset the machine. For assistance in doing this, please follow the steps shown in our online Support guide:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

The video embedded below may also be useful.

This should resolve the issue, but if you'd like any further help or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 20, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Can't release brush head on dyson dc24


Hi there,

I'm sorry to hear you're having difficulties with your DC24. The red button you're referring to is the brushbar motor reset button; the catch to release the brushbar is on the underside of the cleaner head.

To clean any threads or hair from the brushbar, please follow the steps shown in the video below.

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Feb 18, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

Not finding what you are looking for?
Dyson Ball DC24 Bagless Upright Vacuum Logo

149 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18389 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...