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Have to return the transponder for replacement - how do I do that?

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You must look the 1)address of the supplier 2) Go to UPS or another and get the transporder in some box, wrapped with the address for supplier, and with your personal address 3) put some information inside of the box, telling about your problem, invoice,etc
God bless you

Posted on Jul 30, 2013

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Basics first (some or all of which you may already have considered).

I assume you have batteries in the mouse.

Check the manual for the correct sequence and procedure for introducing the mouse to the transdponder for the first time. Sometimes the buttons on the wireless transponder and mouse need to be pressed and held for a certain amount of time.

Sometimes there needs to be clear line of sight between the mouse and the transponder, depending on if the signalling is Infra Red or RF. Consider a Male to Female USB extension cable that allows you to plug the male end of the extension cable into the PC's USB socket and the transponder into the female end of the extension cable, enabling you to place the transponder in clear line of sight of the mouse.

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