Question about Dyson DC39 Animal canister vacuum cleaner

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Turbine head Dyson DC39 The turbine does no stay on consistently

Turbine operates inconsistently.

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: turbine head of my Dyson DC08 does not spin

This response is likely too late coming, however for others the problen appears to be the same as the fault with my turbine head which was that the turbine fan had become loose on its spindle. With no pressure on the brushes, friction would allow the fan to turn and drive the brushes via the belt. The faulty part is not available separately however I have repaired mine using araldite glue. Other things to check is for a worn belt. Cheers.

Posted on Apr 28, 2010

  • 53 Answers

SOURCE: my dyson dc17 amimal's main turbine head is not

Right next to the power switch is a switch that will turn on/off the beater brush. Push firmly on this button and see if that turns it back on. It will turn itself off if it has too much resistance on it from getting tangled in something like a long carpet fiber that wraps itself around the beater brush. Check and make sure it's not bound up by something and then press the on/off button for the beater brush.

Posted on May 31, 2010

  • 101 Answers

SOURCE: hi how do you dismantle the head turbine for the

There are two (or is it three) plastic screws on the underside of it. This allows it to be partially split so you can clean the area around the brush roll.
To strip it further needs a Torx T15 bit, but I don't advise doing that unless you know what you are doing and are confident about the re-assembly.
Cleaning around the brush roll area is all most people need to do with these and that is a simple matter.

Posted on Jan 21, 2011

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1 Answer

Turbo head has stopped spinning


Hi Fay, it's Jack at Dyson.

If your DC39 Multi Floor's turbine head has stopped spinning, this could mean there's a blockage in the turbine head, wand, hose or lower duct hose. This could reduce the airflow passing through the machine, which in turn will affect the turbine which powers the rotating brush bar.

It's also a good idea to check the Turbine head is free of any threads, hair or other obstructions:

turbo-head-stopped-spinning-yb2iqq4t3gdfozzh4fdwdnjv-3-0.jpg

If you need further help once you've given this a go, you can reach our experts at the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

Mar 05, 2016 | Dyson DC39 Multi floor canister vacuum...

1 Answer

How do I disassemble a Dyson DC26 Carbon Fibre Turbine Head (920545-02)?


Hi Kristian, it's Jack at Dyson.

It's very unlikely that an internal component would have broken after the blockage was removed. Instead, it's worth checking that the plunger is in the correct position. If it's pushed inwards, this will shut off the brush bar, so make sure it's pulled out:


disassemble-dyson-dc26-carbon-fibre-xjczme1b25opy5c2wdvfnwhk-4-0.jpg

If the plunger won't stay in the out position when you switch on your vacuum, this indicates there may still be a blockage within the Turbine head which needs to be cleared.

This should resolve the issue, but if you find it doesn't help, please get in touch so our experts can provide further assistance. Please be aware that dismantling the Turbine head any further than is shown in the User guide can void your Dyson warranty, meaning future replacement parts or repairs could be chargeable.

You can reach our experts by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 05, 2015 | Dyson DC26 City Multi Floor Bagless...

1 Answer

Brush bar doesn't spin on dyson on dc39


Hi there, it's Jack at Dyson.

DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Feb 24, 2015 | Dyson DC39 Animal Canister Vacuum

2 Answers

The turbine head of my DC39 stopped working. The suction is super, took the brush out and disconnected the hose and looked into it, no blockage is visible looking. ideas?


hi russ, it's jack at dyson.

i'm sorry to hear you're having difficulty with your dc39's triggerhead floor tool. i appreciate you've already checked for a blockage, but you may want to follow the steps shown in our online support guide just to make sure there's nothing you've missed: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/dc39-check-extension-tube

if you find there's no improvement after running through these checks we're happy to help further - and if a replacement is needed, we can confirm if this is covered under your dyson warranty. you can reach our experts directly by calling on 0800 298 0298 (uk), 1-866-693-9766 (us), 1-877-397-6622 (ca) or 1800 239 766 (au).

Jan 20, 2015 | Dyson DC39 Animal Canister Vacuum

1 Answer

How do I get a new belt to repace a broken one in a DC23 turbine head


Hi there, it's Jack at Dyson.

The Turbine head's belt is not a part we would ask a customer to fit, and therefore it's not available as an individual component. It's part of the turbine drive mechanism, and we'd advise against attempting to dismantle this as it could result in damage to the Turbine head. If the Turbine head happened to fail within the Dyson warranty period we should normally be able to replace it, as long as it's been used and maintained according to the User guide. Out of warranty, a replacement Turbine head could be chargeable.

If you'd like some additional help or advice from our experts you're welcome to contact us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Oct 07, 2014 | Dyson DC23 Turbinehead Canister Vacuum...

2 Answers

Dc 39 canister carpet brush will not turn


on the head there is a round filter type part if that is pushed in the the brushes won't turn. try pulling it out slightly.

Apr 07, 2014 | Dyson DC39 Animal canister vacuum cleaner

1 Answer

Brush no longer spins


Apply some Oil or crease in it to lubricate it! it will surely work

Mar 09, 2014 | Dyson DC39 Multi Floor Ball Canister...

1 Answer

Why does it not fit?


Hi Clint, it's Jack at Dyson.

DC24 is not compatible with the original Mini turbine head as this tool is engineered to work with the performance characteristics of our full size upright and canister vacuums.

However, we do make a Mini turbine head which is compatible with DC24 - for help ordering this, I would encourage you to contact us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). Once we've taken the serial number of your machine we'll be able to confirm the correct Mini turbine head for your vacuum.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 08, 2013 | Dyson Mini Turbine Head Universal Fit,...

1 Answer

Dyson mini turbine head


Hi there,

I can't tell from the information provided what sort of issue you're having with your mini turbine head, but you may find our support guide of use in resolving any difficulties:

http://support.dyson.co.uk/support/dc11/dc11-all-floors/maintaining-your-dyson-machine/how-to-remove-a-blockage/from-the-mini-turbine-head/mini-turbine-head-not-working-

Alternatively, one of our advisors will be happy to provide assistance if you call our free Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 08, 2012 | Dyson DC11 All Floors Bagless Canister...

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