Question about Kodak ESP 5 Printer

2 Answers

Paper jam error light on kodak esp 5

I bought an Kodak ESP 3, 2 1/2 months ago, it worked for 1 day. They shipped me a new one, it worked for 2 months, then had a paper jam,
The paper jam error would not go off after clearing the paper.
They sent me a 3rd one. I unpacked it, turned it on and it also had a paper jam error. They sent me a 4th one, this time an ESP 5 upgrade, I unpacked it, turned it on and this one also had a paper jam error light lit. Each time I chatted online with the Kodak reprresentive, we did serveral test, unplugging, unistalling printhead, cartridges, so on, to no avail. They are now in the process of sending me a 5th printer. I have a feeling that Kodak has made a really poorly designed printer and they don't have a clue how to fix them.
Please try to help if you had heard anyone else with the same problems.
I am out of my mind (nearly anyway)
herb

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  • 7 more comments 
  • phillyherb Apr 01, 2009

    If you read my note. this printer did not work out of the box. There was never any paper loaded in it. The paper jam light has been on since the minute I turned it on. As was the case in the 2 I recieved before this one.

  • Anonymous Apr 04, 2009

    I had the same experience.  Opened the Kodak esp 5 all in one printer out of the box, installed all the software, turned on the printer and was given a "Paper Jam" error even though paper was never inserted.  Kodak support could not fix the problem and is in the process of shipping a new printer.

  • Anonymous Apr 09, 2009

    mines the same way ESP 5 and paper jam. Nothing is wrong with it so yea i guess i'm going to have to call and figure it out too.

  • Anonymous Apr 15, 2009

    I have the same problem but with ESP 7

  • Anonymous Apr 30, 2009

    I have an ESP 7 and this is my 3rd printer. The first 2 the black print would not show or it skipped. Pictures were great, text was ****. Now on my third ESP7 the paper jam light went on. I did everything and even replaced the printer head as they suggested. It still came up paper jam. I read that someone started pushing the OK button and then the cancel button. I started doing it repeatedly for close to 30 seconds, all of a sudden the printer went into a recycling mode and know the paper error is gone. I think the programming on these printers needs an up grade or two. Who knows, but I do know I will never buy another Kodak printer. There service is excellent and they do try to help you and I have had no problem replacing equiptment. One draw back, the person I talk to uses English as a second language.

  • jorge fernandez
    jorge fernandez Feb 17, 2014

    es una mierda

  • jorge fernandez
    jorge fernandez Feb 17, 2014

    en U.S.A. te mandan otra,en Argentina jodete y compra otra de otra marca porque de esta ni pelota.

  • Anonymous Mar 26, 2014

    the paper keep geting jam

  • Anonymous Mar 28, 2014

    I have a Kodak esp 2150 and just started with paper jam error 3524 put there is no paper anywhere but error woud not clear. I have unplug it , I have uninstalled it but still I have the error help

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  1. Remove the paper tray.
  2. Disconnect the power cord, wait 5 seconds, then reconnect the power cord.
    NOTE: The printer will reset and eject the paper. If the paper does not eject, try to remove it manually.
  3. Replace the paper tray.
  4. Press the Print button on the printer to resume printing.

Posted on Apr 01, 2009

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Just bought my printer today and the first thing it is saying paper jam and there is no paper

Posted on Feb 19, 2011

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1 Answer

Paper jammed - can you talk me through how to release from the rear of the printer


1 Remove the paper from the tray. 2 Turn off the printer. 3 Open the rear access area and pull the paper out from the rollers without tearing it.. 4 Reload the paper tray, but do not overfill it. 5 Turn the printer on. 6 Press OK.
Follow this link to download the manual http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/ESP-5AiOPrinterUG_EN.pdf

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Hello Celzy,

To prevent paper misfeeds, make sure that the paper tray is completely pulled out. Please check for any orange shipping tape is on the back of your printer, remove the tape. Remove the cover to the rear cleanout area by pressing from left to right on the cover removal tab.Check for and remove any paper that is jammed inside.

Please visit the link provided below for step by step help :

http://support.en.kodak.com/app/answers/detail/a_id/1933/kw/paper%20jammed%20and%20says%20to%20remove%20back/related/1/selected/true

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My kodak All-in-one printer ESP9 goes instantly in paper jam. Checked for a paper jam and found no paper jam or any paper anywhere inside machine. Pressed down on "OK" button and printer...


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Best bet call kodak and get it sorted.

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Psper jam in Kodak ESP all in one printer


try using the website www.kodak.com/go/itg

If still get the same paper jam error contact Kodak tech support.
Printer will be replaced if on the spot if bought from walmart for other stores you'll be asked to fax or email the proof of purchase.

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How do I clear a paper jam in the Kodak ESP-3 can't get to the paper


If you have tried the Kodak standard instructions for clearing the paper jam problem and it did not help try the procedure below. Works for esp 7.
1. Open the printing area of the printer (containing the ink cartridges).
2. The Ink cartridge holder should be to right side of track.
3. Look on left side, below the track for the cartridge that is used to
clean the print heads.It can be identified by a square black pad
approx. 1" sqaure that appears to be made of "felt".
If it is visible this is most likely your problem.
4. To correct problem locate the flat latching lever approx. 3/4" wide that
sticks up about 1/2" above the cartridge. It is locacted just behind
the "felt" square. Gently push lever toward rear which should free the
cleaning cartridge and allow the entir cartridge to move slightly
backward.
5. Close the top of the printer and cycle the printer off and back on.
If this is the problem, the "paper jam" error will now be gone.
This is such a simple fix I do not know why kodak does not inform
customers of this problem and how to fix it.

Jan 17, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

I have Kodak esp 5 all in one- says I have paper jam--- but no paper inside


f you have tried the Kodak standard instructions for clearing the paper jam problem and it did not help try the procedure below. Works for esp 7.
1. Open the printing area of the printer (containing the ink cartridges).
2. The Ink cartridge holder should be to right side of track.
3. Look on left side, below the track for the cartridge that is used to
clean the print heads.It can be identified by a square black pad
approx. 1" sqaure that appears to be made of "felt".
If it is visible this is most likely your problem.
4. To correct problem locate the flat latching lever approx. 3/4" wide that
sticks up about 1/2" above the cartridge. It is locacted just behind
the "felt" square. Gently push lever toward rear which should free the
cleaning cartridge and allow the entir cartridge to move slightly
backward.
5. Close the top of the printer and cycle the printer off and back on.
If this is the problem, the "paper jam" error will now be gone.
This is such a simple fix I do not know why kodak does not inform
customers of this problem and how to fix it.

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Hi,

follow the step by step solution on the kodak website.

Choose 'All-in-one printer' and then 'Paper jam' and follow the further instructions.

If the problem persists, call the 1-800-421-6699 and ask for a repair or a replacement of your printer.

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1 Answer

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Hello,

It means it has "paper jam"error message. This is a common issue w/ the ESP printers of Kodak especially if its brand new.


Try the steps below.


1.Open the printer access door.
2.Remove the black and color ink cartridges.
3.Reseat the printhead.

a. Lift the printhead release latch
b. Reseat the printhead, pushing firmly on the white label on the printhead (if provided) or the center of the printhead, until it clicks into place.

NOTE: You may also visit www.kodak.com/go/printheadsupport for demonstration on reintalling the printhead

4. Close the access door.
5. wait for the printer to initialize.

If issue persists, the printer itself needs to be replaced. Call 1.800.421.6699

Thanks

Neerak21

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2 Answers

Esp 5 all in one printe paper jam shows error. can't see where the paper is jammed. where do you start?


Go to www.kodak.com/go/itg and try the step by step solutions. If still you do not see the paper,call kodak @ 1800 421 6699 and they will replace the printer for you free of cost,even if Your printer is more than 1 year old,as all Kodak Esp printers are under warranty. Kodak is the best. Enjoy ,keep me posted.

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