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Thanks for the response. Actually, I think it is the blue lever locks are worn. I applied pressure to the print head bar and sure enough both machines print out fine. Evidently, the blue lever locks that hold the print head bar down against the ribbon wear out over time and do not apply enough pressure.
I got on the phone with Brother (an ordeal) and ordered new lever locks ($2.00 ea + $3.00 S&H) - why not throw good money after bad. I am on a mission now. At least three people from another fix it site told me 100% is it the lever locks. We'll see.
I'll check out the Ebay site you mention. Oh yeah - my Ebay seller has been very nice and offered a refund. I told him to hold off to see if this fixes the problem - then we can resolve - but it was nice to know he stands behind what he sells.
Thanks again - it would seem the print heads are not fried YET!