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If you switch off the scanner you should then be able to remove the grey film holder, even though the film strip will still be inside. Then, press the small button above the film entry slit to open the front of the holder. Pull up the top cover, ease the bright metal holder strip forward then lift the metal flap that holds down the film strip. At this point you should be able to remove the film strip. Re=assemble and try again.
I had the same problem with coolscan LS 50 ed, but the chromatic dominant was blue instead. What you have to do is to perform a p.o.s.t. procedure: 1) swith off the scanner and unplug it from the PC; 2) switch off the PC; 3) remove the film-holder from the scanner; 4) switch on the scanner; 6) plug it back to the PC; 7) switch on the PC; 8) insert the slide/film holder. It should work now...
I am having the exact same problem...cannot get the Coolscan 9000 to show up in Device Manager. One thing I did try (to no avail) was to run the regsweeper.exe file that comes with the Nikon scan disk. It clears your registry when you reinstall. It still did not work though so I have a lovely "shoebox" sitting next to my computer that is worthless!
There are now quite some cases on the internet mentioning that their ED 9000 (mine is a ED 8000) won't start anymore. These scanners easily seem to break, and Nikon offers no solutions at all, they even won't repair my 'old' 8000.
Have the same problem with the ED 8000, it is totally dead and stays dead after using different powercords etc. These scanners easily seem to break. And Nikon doesn't want to repair the old ones anymoren ;-(
I read and would like to thank, the person who mentioned this as a solution. It was stated that if you have more than one firewire on your computer, when you open the Nikon, both signals, or whatever happens in computerland, don't connect. Upon removing the drive in the other firewire, Nikon clicks in everytime. Answer: have only ONE active firewire at a time. You may need to unplug the cable to the scanner and reconnect. But that's it. I've not had any problems since