Question about Dell A940 All-In-One InkJet Printer

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Hardware error message

I am getting a hardware error message that reads; "hardware error 0502" How can I fix it and can I fix it.

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  • Barbra Richman
    Barbra Richman Nov 10, 2007

    I am getting a hardware error message that reads; "hardware error 0502" How can I fix it and can I fix it?? I've gone to the Dell site and did what they advised, and I thought it had worked as it was printing just great. Suddenly it stopped and gave me the same error message. I have been using this printer for several years with absolutely no problem until last night. Please let me know if you get new information. Thank you very much.

    Barbra Richman mewkitty269@hotmail.com

  • drywall Feb 07, 2008

    unpluged and pluged back in now printer is printing far to one side of paper

  • Novice4tech May 15, 2008

    There was a paper jam (about 8 pages). Apparently they were jammed against ink cartridge. I finally removed papers, but when turned on printer the ink cartridge slammed back & forth once. Error msg: Hardware Error 0502. My service and warranty just expired 4/20/08. Went through Dell's forum and found out it is the "encoder strip". Don't know how to fix. HELP PLEASE!!!! Thank you !!

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Here is a link to the error code that you are receiving and it includes a troubleshoot. http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&dl=true&docid=3448BE8E41616B39E040A68F5B28300D&journalid=18CBB4A8572211DCAEB7A5F38B3D0A57&l=en&s=dhs Hope this helps:) Jason

Posted on Aug 30, 2007

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Push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.Because my printer the carteage was slaming up against the printer and I did this and hardware 0502 went away. I called the techs they told me to shake it.That didn't fix it.

Posted on May 15, 2008

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Related Questions:

1 Answer

What does "Hardware Error 0502" mean?


The shaft that the ink cartridges travel back and forth on get buildup on it. If you clean it, your problem should go away...


Your answer and fix is here:


http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Jan 21, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Receiving message Error 0502


hello

this should help

Lexmark printers with "Hardware Error 0502? Published on February 11, 2006 in hardware. 252 Comments Tags: 0502, error, fix, hardware, lexmark, printer. Good tip for the Lexmark All-in-one inkjet printer owners (mine is the X6170):
98393867_e286ea59ca_t.jpgAfter some months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.
The Lexmark support site will let you power off, remove the power cord for 30 seconds (!!), take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).
The real answer is given by a person called 'clem':
98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart's desire again

Nov 30, 2010 | Office Equipment & Supplies

1 Answer

I have an error: "hardware error 0502" Can I fix this?


I have a Lexmark 5150
Hardware erro 0502 can I fix this

Sep 13, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Error code 0502 hardware error on dell printer


i once fixed the hardware message by putting the tape back on the back of the cartridge...then fixed the perpetual paper jam message...

Feb 19, 2010 | Dell 922 All-In-One InkJet Printer

1 Answer

Getting hardware error 0502


Hardware Error: 0502. On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
send you the link where you can figured out
http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Thank you for using FixYa!

Do have a nice day and please remember to rate this solution.

Best regards,

sourav

Jan 05, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Hardware error 0502


Follow the instructions on this Lexmark link to fix error:

http://support.lexmark.com/perl/support/support.cgi?ccs=229:1:0:133:0:0&docid=ENUS16536


Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Mar 01, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Lexmar X5150 Printer whit Hardware error 0502, can you Help Me?


http://search.lexmark.com/printer/US/en/17K0000

Download and install updated drivers from this link. If you need a walk through e-mail me your number and I will help you if you rate this fixya. Geokohler@gmail.com

George

Jul 14, 2008 | Lexmark X5150 All-In-One InkJet Printer

2 Answers

Lexmark error message hardware error 0502


Clean the rollers that the cartridges run on with a non-lint wipe (i use non scented baby wipes for all my printer work. The printer should now run fine. cheers lilacgerry xxx

Jan 21, 2008 | Lexmark X6170 All-In-One InkJet Printer

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