Question about Televison & Video
It is most likely a lamp issue once again. When it was replaced did you make sure it was a original.
Posted on Jul 30, 2013
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Posted on Jan 02, 2017
Ok, the solution for all our problems is in fact the lamp. I finally replaced my lamp and no problems to report. Sony should do something about this because I know I didn't have 8,000 hours on the lamp and it sounds like no one else has either. I tell you what, I'm NEVER buying another Sony product ever again. Not only did I have this problem but I bought a Sony Blu-Ray disc dvd player and I've had nothing but problems out of it. I keep getting firmware updates for it but it doesn't help and recently I bought a Sony Walkman MP3 player and for no reason it quit working, it would power up and immediately power off. Sony did replace it though (but of course it was only $70 compared to the prices of the tv and dvd player).
Anyway, if you are still having problems with your tv, the lamp door is on the right side, pop it open and there will be another door with a knob on it. Turn that knob counter clockwise to unlock it and pull it out. Inside that door you will see the handle for the lamp, put your finger through the loop and pull up and out at the same time, to put in the new lamp, push lamp straight in until it won't go in any further and puch down, it should then be locked in place. Replace both inner door and outer door and you are good to go.
Someone mentioned something about cleaning the dust from around the lamp. I tried that before I got my new lamp. It only worked for a day and gave out again. Hope this helps.
Posted on Aug 14, 2008
it works!! First i took off the front panel. Just check your manual
for instructions, very easy to do. If you do not have a manual just
down load one from google.. The instruction are easy to follow. The
screw they have you loosen with a alan wrench is attached to the
plastic, so you do not have to worry about dropping it inside the tv.
Removing the lamp was simple. once out you will notice on either side
are two small mesh screens. One of mine was 80% blocked with dust, the
other side was only 30-40% covered. I used a vacuum to remove the
blockage, i did not want the dust and dirt to go inside the bulb. i
then cleaned all around the lamp. Reinstalled, and we are go to go.
The kids are happy and i am happier since my wife not be buying a new
total cost of repair $.00
time required to fix, less than 15 minutes.
Also when my TV was loosing sound and picture and then return. I did turn off my TV, then turned on. I nothiced a red blinking light. Mine flashed 5 times. After some reserch, 5 times is video related, bulb or video board. google red flashing light with the model you have and you will find what all the codes mean.
So if yours is flashing 5 times try the above, it might work for you and it is well worth the time before you call a tech and drops hundreds of dollars.
hope this helps.
Posted on Oct 10, 2008
You definitely have a bad lamp. Sony rates the lamp life at between 4000 and 8000 hours. There are 3 things that effect the lamp life, listed in order of importance:
1) number of times the lamp is turned on and off. Every time the lamp is first fired, it takes life off the lamp. Customers I see that turn the TV on in the morning, leave it on all day and then turn it off on the evening can get up to 12000 lamp hours
2) ventilation. Be sure you have at least 6 inches of open space all the way around the set and that the vents are clear of dust and debris.
3) power. If the power is interrupted when the set is on, there cannot be a proper cool down cycle. The fans will run after you turn the set off to properly cool it down, if the power is lost this cannot happen. If your power is unreliable, buy a small UPS to let the set finish a cool down cycle
Occasionally a lamp will faill before the average lamp time due to being defective. from your purchase date it sounds like you got about average lamp time. Be sure to purchase AN ORIGINAL SONY LAMP as a replacement, becuase the aftermarket lamps are bad news, Be sure to rate this solution. Thanks!
Posted on Nov 09, 2008
error code 37 is either the dmd fan or the lamp fan. you can see the dmd fan with the cover off. you cannot set the lamp fan as it is under the light engine. I guess the easiest thing to do is get a lamp fan 299P282010 and a dmd fan 299P283010 and change them both.
Posted on Nov 17, 2008
I have a similar problem. Just found out a possible solution yesterday. I am waiting for my lamp but here's what you need to do if you have replaced your lamp. Go into self diagnostics mode: Switch of your TV via remote, you will see red standy by light. Now,on the remote press "Display"=>"Channel 5"=>"Volume Up"=>"Power Button". All these keys need to be pressed within 3 seconds. You will now enter the diagnostics mode. Press "Jump" on remote (bottom right) 3 times and then press "Channel 2" 9 times. The screen will display your current lamp hours used.
In order to reset your tv to factory settings and for the new bulb to work you must reset this timer or else your TV will assume you are still using the old bulb and will automatically kick in "over protection mode". So here's what you do once you do on the lamp hours display screen. Press the "Channel 3" button on the remote 3 times then "Mute" then "Press Enter" to reset the timer to zero. Your TV should now work as normal. And remember, whenever a part is replaced all factory settings must be reset to zero. To do this, follow "Display"=>"Channel 5"=>"Volume Up"=> "Power Up" to enter service mode. Finally, press "Channel 8" and then "Enter" to put the TV back to factory settings.
The above mentioned is usually performed by a service technician and they charge somewhere around $95 diagnostic fee. You just saved this charge. If you see flashing red lights count them when they flash in sequence. This is a code for the techs to tell them what is wrong. These flashing red lights sequentially flash from 0 to 10 times to identify a problem. Usually, when the bbulb goes bad the only thing that might need to be replaced would be a "lamp Driver" aka "Power Block Assembly" $116.25 online from Sony, or the ballast. Sometimes, if you do not have a video a Thermal FUse can go bad which only costs $4.80 for the KDF60-XS955 but the techs will charge you over $300. You can do this yourself if you can get your hands on a service manual.
Hope this info helps.
Good Luck to you all.
Posted on Mar 21, 2009
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