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Do the old 'KISS" thing first (keep it simple ......thing). Chances are that there are tiny calcium deposits in the ice tray which makes an ice cube stick in the tray. If one ice cube sticks, the water will overflow as it needs all the trays empty for the filling. The water will drip down into the freezer area causing chunky ice and stalagmites. The calcium deposits are very teeny in size but will hang up an ice cube from dropping. If more than one ice cube (basically all the ice cubes) didn't drop then the heater in that unit that initially gets the ice cubes to drop could be bad.
I've taken the ice cube assembly out and used vinegar with baking soda to dissolve the calcium and that worked. I left it in for a couple of days. "Do NOT" use anything like a knife or whatever to scrape the bottom of the tray as it will destroy the finish and keep the ice cubes sticking.
When I had the warranty service come out, the technician explained what happened to the tray (calcium). He replaced the tray but the next time it happened I used the vinegar and baking soda. I eventually bought a new tray for 1/2 the price on the internet when the problem happened later on in life.
Simply buy a replacement tray. The flexability of the old tray is gone and so no flex means cubes stay put. Aggrevating. A new flex tray is around 20 bucks and very easy to replace. 59688-1 is the part number.