Question about HP Photosmart C6380 All-In-One InkJet Printer
Posted by Anonymous on
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Posted on Jan 02, 2017
there is an option to make the printer to print only in black, howeve both the cartrdige should be present in the printer to make it work.
Open HP solution center--setings--printer settings--color tab. chage the settings from there
Posted on Sep 28, 2009
It's probably telling you it is out of ink.
The ink system can fail if the cartridges in the product are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented.
Here's the HP page that details the solutions for this problem:
Posted on Oct 26, 2009
Consensus seems to be to clean the contacts on the print head. I have a customer who sees a similar error on a machine that takes the HP 920 cartridges (same design, slightly higher capacity) but his says a cartridge is "missing or damaged". You will want to remove all the ink cartridges and then lift the gray bar to the side of where the cartridges go. Now the assembly that the cartridges rest in will come out, this is the print head. Be careful as it is likely covered in ink on the bottom, but you will want to gently clean the electrical contacts on the print head and machine with a Q-tip lightly moistened with distilled water. When clean, dry thoroughly and carefully reinstall without letting ink touch any contacts. Be sure to lock the gray bar back in place and reinstall the ink cartridges. Hopefully that fixes it up. This seems like a common problem with these machines and is basically just a design flaw from HP. Below is another case with a similar problem:
Posted on Jun 11, 2010
Try resetting the printer a second time. If you have done this step, unfortunately, you either need a replacement print head or the printer needs service.
Print heads are not returnable if a new one doesn't solve the problem.
You can order a replacement print head either by phone or by entering your printer's model and serial numbers here: http://h20141.www2.hp.com/Hpparts/Default.aspx?mscssid=7E679E4B5EF640FF85D318BA520F8C9A .
I wish that I had better news.
Posted on Mar 22, 2011
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