Question about Xerox Phaser 8400 Laser Printer

1 Answer

8400 Phaser Says "Out of Ink" when I can see ink in there

We have had this problem for the last two years. It seems that there are two or three ink pellets in each color and the printer still says it needs ink.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 32 Answers
Re: 8400 Phaser Says "Out of Ink" when I can see ink in...

Look at the posts on I read through some a few days ago and there was a lot of information about your problem. Most were cautioning about using generic ink in that printer was a problem because of melting temperatures. Good luck

Posted on Aug 31, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.

Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8400: Our printer keeps jamming. Some of the ink is staying on the right edge of the drum and it seems as the paper goes through the printer it gets stuck on that ink. We use only Xerox ink...

There are no less than 5 places on this model where you might clear a paper jam. Is it possible you still have a small bit of paper stuck somewhere?

Dec 03, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Getting this error code on 8550 Phaser: 37,006,42:26076 Have been having problems with the fan

Hi outonalimbwi:
Here is your problem.
37,006.42: PEST - Drum disconnect. The drum heater is not drawing the expected power from the supply.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
= Right Jetstack Heater
, 37,005.41 = Reservoir Heaters
= Drum Heater
= Preheat Heater
= (8500/8550) All ink melters
= (8400) Ink Melt 1
= (8500/8550) Ink Melt 1
= (8400) Ink Melt 2
= (8500/8550)Ink Melt 2
= (8400) Ink Melt 3
= (8500/8550)Ink Melt 3
= (8400) Ink Melt 4
= (8500/8550)Ink Melt 4
Did the test pass?
Go to Step 3. Go to Step 2.
2 1. Check the wiring running from the component to the printhead.
2. Is the wiring damaged or not working properly?
Replace the wiring harness.
Replace in the following order:
■ Drum assembly
■ Preheater
■ Printhead
■ Ink loader

Aug 11, 2009 | Xerox Phaser 8500N Printer

1 Answer

Ink not being removed from metal drum, causing jam

Normally indicates that the mintenance kit is drying out and not properly lubricating the drum.
Or non xerox ink sticks have been known to cause that.

Jul 14, 2009 | Xerox Phaser 8400N Thermal Printer

1 Answer

Xerox Phaser 8400 Error code 07,010.43:47560 how to fix any instructions. regards maciek

I looked everywhere for a solution for error 07,010.43:168130 and found that most everyone recommended I take it to a pro for errors starting in 07,010.43. However, before I resorted to that I cleared out the ink tray and replaced the maintenance kit, turned it off and then back on and it miraculously worked. A lot of ink had piled on the ink tray but the sensor did not alert me that it needed to be emptied.

So...I don't know how you're really supposed to fix that problem but the ink & maintenance kit thing worked for me!

Jun 12, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

How do i remove the ink that is being used on Xerox Phaser 8400?

That would be melted to the front of the print head and would be more prone to breaking. I am assuming the machine has been turned on and the ink loader has been allowed to heat up ?
Warming the ink stick would be the best way to try and remove it, but a partially melted stick is going to be a bit toughter to remove.
The ink loader is not real difficult to get out, if you want to try and to that let me know, I can tell you how to get it out.

Jan 13, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

I have a phaser 8400 banding problem. Actually reverse banding. It is ligher ink vertically along left margin and an inch from right margin. Is this a drum problem? It notes I am low on ink and have only...

nope its not a drum problem, That drum never goes bad. You are having a problem with some blocked jets in the print head.
You can scroll through your menu to troubleshooting and there are cleaning modes to eliminate light stripes and to eliminate smears.
Run the eliminate light stripes maybe 2 or 3 times. If that doesn't work, then try the jet substitution mode.
That is better described at, click support, then enter phaser 8400 in the search box, click support again and then enter
"jet" in that search and follow the directions.
If those do not work then your print head is most likely bad. Thats more likely if you have used non xerox ink sticks.Being low on ink should only give you a message that its low.

Aug 25, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox Phaser 860 ink scratches off sooooooo easily

An 860 has no fuser. That sounds more like either a maintenance kit or transfix roller needs replaced.

Jul 11, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Phaser 8500 Ink

No. You will wind up with a bad ink loader.
Just had someone try it.

Nov 17, 2007 | Xerox Phaser 8500/DN Printer

Not finding what you are looking for?
Xerox Phaser 8400 Laser Printer Logo

Related Topics:

458 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Printers & Copiers Experts


Level 1 Expert

185 Answers


Level 2 Expert

110 Answers

Patrick Carmichael...
Patrick Carmichael...

Level 2 Expert

107 Answers

Are you a Xerox Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides