Question about Xerox Phaser 8500/DN Printer

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The front panel shows nothing

The printer still prints however the front panel display is blank and shows nothing. i'm not sure what to do. thanks

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When our control panel went blank last month, Xerox did not offer a free replacement because our printer was out of warranty. Consequently, we ordered one from at the best price we could find - $104.87 plus shipping. The part number for our 8550dp is 848K06551, but these are the compatible part numbers for the "Xerox 8500 Control Panel & Bezel": Compatible Part Numbers: 848K06551, 101E28730, 101E28731, 802K93650, 802K93651, 848K06550, 848K06552. It is easy to replace, instructions are on the Xerox website at
Hope this info helps someone, and thank you FixYa for this forum.

Posted on Sep 26, 2008

  • rubenduran4 Dec 06, 2010

    I just called 800-835-6100 and they are sending me a free replacement that will arrive in 3-4 days at xerox's expense. They also confirmed this was a common occurance with the Xerox Phaser 8500. Hope this helps someone.


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Contact Xerox, there is a known problem with the 8550 UI.
They will replace it free of charge.

Posted on Dec 10, 2007

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The display panel has gone bad and must be replaced. This video shows you how to fix it. Very easy and no tools required ">

Posted on Jan 29, 2011

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Hi i think the led is not working properly, u can definitely get it repaired by an engineer.however it wont harm u even if it doesnt work,it just makes it user friendly.

Posted on Aug 30, 2007

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