Cleaning my washing machine. Fluff left on ...

Hi, with our new house, came the appliances. A Kenmore special edition washing machine (Mod. 20692ooo; Ser. Ck2001174; Type 111.

How do I clean this machine?

After washing there is still fluff on my clothes. What is the reason?

Thank you in advance for your solution.

Dona Bannenberg

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