Question about Creative Labs ZEN Vision:M Digital Media Player

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It's permanently frozen

I got this zen vision m since 7-8 months ago and sometimes it freezes, but when this happens, i only have to reset it and everything works fine. But yesterday I was watching a video and it froze... but when i reset it, it was still frozen, i mean the letters appeared( u know: Zen)but nothing else happens, it doesn't rebuild... So i waited 'til the battery runs out; i charged it, i turned it on, and was still frozen!!! i reset it and ...nothing....still frozen..... Any suggestion>?

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Exchange it for a new one!  It's still under warranty if you bought it 7-8 months ago.  Don't go pay for their defective product.

Posted on Oct 20, 2007

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Sounds like you have a bad hard drive and will need to get it replaced. You should take it to a technician, or if you feel confident enough, buy another hard drive and install it yourself.

Posted on Sep 06, 2007


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Posted on Jan 02, 2017

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1 Answer

Freezes on the 'Rebuilding...' screen.

The same thing happened too me about six months ago after about a year and a half of using my zen with min. problems. It would freeze on 'Rebuilding..' and then there was an endless cycle of reset but eventually it would Rebuild completely and all my music and information was fine. It seemed to be playing fine but if it froze I had to start the reset game all over again. Then the real problems started. There are a few load screens before you make it to the Rebuild and it started to freeze on that instead after awhile. I was actually revealed when I froze on 'rebuilding..' and made it that far.
If you can get it into recover mode and reboot it seems to have less problems freezing but that doesn't even work for me anymore. Then occasionally when it freezes it starts to vibrate terribly and make a horrible sound. Then it stops and flashes hard disk problems.
This all happened slowly too me. It really wasn't worth the time I put into it trying to fix it. My advice is to work on getting a new MP3 player. If you can get it past the 'rebuilding..' your going to have to play the reset game every time it freeze and it will probably freeze more often.

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You need to get a toothpick or needle and push it in the small hole on the side that says RESET. This will unfreeze your system and reset it. You won't lose any files. MAKE SURE THAT YOU DON'T TRY TO STICK THE TOOTHPICK IN THE MICROPHONE HOLE. Make sure that it's the RESET hole!!!!! Good luck.

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