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You just need to put the make and model number into Google and if any are available it will turn up. But I should warn you that remotes tend to be on the pricey side.
Try replacing the battery. If this does not fix the problem the charging circuit may be bad and need service. Go through your dealer if you purchased it that way and they may be able to provide you with a loaner while it's sent off to service. Or call RTI yourself and setup a service request. (952) 253-3136
T3s and T2-Cs are very delicate and often go to the White Screen of Death WSoD when dropped. (a play on the term BSoD from windows)
The remote needs to be serviced to fix this. If you explain the remote goes to white screen when you call RTI they will understand. their tech support number to get a return authorization is here. They will explain how to pack and ship it. (952) 253-3136
The red indicates low battery. The batteries are estimated to last around 2 years at that point or later the battery will weaken and the red light will show up more often. In some rare cases the red light will not go away even with a fully charged new battery, in that case there may be something wrong with the charging circuit inside the remote that gives feedback on the battery's charge. You can either live with a false reading of the battery level and charge the remote nightly OR you can send it to RTI for a repair.
The best advice I can give you is to contact Total Control Remotes (www.totalcontrolremotes.com) or [email protected]. They are an authorized RTI dealer and specialize in programming RTI remotes and all related equipment. Not only is the customer service excellent, but the pricing is great. They will get you back on your feet in no time. You should not let a control system of this type go wasted.
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