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Zoom X5 ADSL light not blinking

I have had this Zoom X5 Modem for 3 years. Normally, when I powered up it, the ADSL light would blinking for a while (about 10 to 15 seconds). After that, it would lighting static. But one day, one nice day, when I powered it up, the ADSL light was not blinking anymore, it just keep light on. And the modem could not connect to the line. I can still connect to modem using my PC, change setting, configure it, change user name and password, but cannot access to the line What is the problem with it? Please help me. Thanks in advance.

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Re: Zoom X5 ADSL light not blinking

May be your ADSL modem has clapped out it sounds like it. You say you can connect via the PC modem that means the dialup is working......I imagine you have tried the ID logon and password for the ADSL also and it still wont connect. Try support at your ISP and if it still dont connect then it must be had it, you will need to buy another.

Posted on Sep 09, 2007

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You may check the following:

1. Make sure to plug the power cube into a power strip or wall outlet and then plug the power cube's other end into the modem's power (PWR) jack.

2. You should only use the power cube with the Zoom X6. Other power cubes may damage your hardware.

3. Try another wall outlet.

4. Reset the modem. Use a paper clip and insert it into the RESET pinhole in the modem's back panel and press it 3 times. Then turn off the modem for a minute and turn it back on. Check if the power light will turn solid green.

5. Possible defective modem.

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X6 won't pick up DSL

hopefully you haev installed the software first on yoy computer>
turn off the computer. connect the phone line one end to the ethernet port on your computer and the other end to one of the LAN port on the x6.
power up the (power cube shipped with the X6), the Pwr and the WLAN should come on and become steady, the LINK light should blink,
turn on you computer, connect a new phone line between ADSL port and the wall jack, the LINK light should become steady.

please rate the answer if it solved your porblem.
thank you

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1 Answer

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Have you tried configuring the ADSL modem router for the internet connection?
Its possible that since you have changed the ADSL modem router, you may have to configure the ADSL modem router for it to work fine. The configuration depends on what Internet provider you have but you may try these steps for now:

1. Make sure the connections are correct. Connect the computer to the LAN port and the ADSL line to the port assigned for that behind the device.
2. Launch an Internet browser and access and press enter. If a dialog box appears, set the user name as admin and password as zoomadsl and press enter.
3. On the basic setup page of the ADSL router, set the appropriate encapsulation and other settings based on the settings of your provider. If you do not know the settings for your provider, there is a table specified on the user guide for the ADSL router. Here is the link:

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Sorry about that can you give me your email address?

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I had the same problem to begin with. Here is what the Zoom helpdesk suggested:
"To force the dsl light to stop blinking, please follow these steps.

1) Open up your web browser and type in the address bar. Type in the the username and password to log in to the modem.
username: admin
password: zoomadsl

2) When you get to the address bar, Click on advance setup.

3) Click on ADSL Configuration.

4) Change the standard to G.Dmt and change the activate line to Start.

5) Save changes and then write settings to flash.

Within a 1 or 2 minutes, the dsl light should go solid."

This worked for me. Good luck.

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the modem may have gone faulty so if your isp provided it ask them to replace it if the modem is in warranty period and if your isp provides internet connection through the phone line then first please try plugging the modem on main socket in with an adsl filter plugged in and if this is not the case then problem is definately the line through which the broadband signal come to your place which is suppose to be sorted out by your isp.

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make sure your ethernet port is set to 'obtain address' and 'DNS' automatically (IE use DCHP and not static IP address) The software should be able to 'find' the zoom modem then.

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