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Go to google Search for your model number 1234XX .pdf Add .pdf in search parameter. Honeywell posts most their thermostat manuals. Open pdf file, and then Use Ctrl+F for search feature Word-Search manual
To find model number on thermostat, remove from wall. Model number appears on back. Don't forget to replace battery while you have back exposed. Dead battery can also cause lockout and malfunction
For second opinion: Call Whirlpool number that shows in manual. Person answering phone will want product number and serial number that is located on label on side of tank
Manual says: 1-877-817-6750 When calling for assistance, please have the following information ready: 1. Model Number 2. 7 Digit Product Number 3. Serial Number 4. Date of Installation 5. Place of Purchase
I would like to know how old this heater is. This information can be found on either model or serial numbers.It won't appear obvious but last six numbers will tell you. You have already changed thermo-couple so I would check to see that it's properly centered in pilot flame.When you light it hold pilot button down for two-three mins.while watching thermo-couple.It should be a nice cherry red. If it is and pilot goes out after you release button then you either have another bad thermo-couple or gas valve is bad.If it does not get cherry red at least on tip then you need to reposition thermo-couple and try again. If gas valve is bad and heater is less then six years old valve will be covered under warrenty,however labor won't typically be covered unless you have extened service contract.Hope this helps.Thanks.
I had the same problem. Rheem/Paloma tech support 1-800-431-1549 checked the error codes and sent me a new motherboard next day air. Since I stil needed hot water, I disconnected the remote control from the heater and it worked fine (just turn power off on remote, open front door of unit and unscreww/disconnect the 2 wires coming from the remote). The motherboard arrived and I installed and it works fine. However, you will need 1 person working on unit and one reading the codes/numbers on the remote (my unit is outdoors and the remote display is indoors, so it was not a 1-person job). Tech support was very helpful.
82 is a problem iwht the high altitude chip or that the circuit board data has failed you should call a rheem service rep to come fix it. rheems number is on the shell of the unit usually if you play with it. it will void the warrenty