Question about Philips GoGear SA178 MP3 Player
I cant play the downloaded songs on my unit
There could be several things going on:
1)Your music service subscription could have been cancelled
2)The device itself is not faulty. This is Microsoft's fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA178 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
Make sure you back up all songs on the GoGear before attempting this solution.
1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new
Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).
-Tha Mp3 Doctor
Posted on Feb 11, 2008
Tips for a great answer:
All songs must be in MP3 or WMA format in order for the player to load any of the songs to play. If songs are in any other format (MP4, ACC) they must be converted to MP3 in order to work. Instructions are on the Intova website how to convert music to MP3 if needed. If the songs that are loaded onto the player are in MP3 format when you press the play button you should see a yellow indicator light meaning the music is playing. If this light does not come on there may be an issue with the player. If this light does come on but you still cant hear any sound then the headphone wires may be damaged. If there is an issue with the player or headphones manufacturer Intova will be happy to help get you back in the water. Please contact Intova at firstname.lastname@example.org for further assistance. Thank you.
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