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Here is a link to the fossil website's policies on repair. http://www.fossilcanada.ca/webapp/wcs/stores/servlet/ContentView?langId=-1&storeId=32563&catalogId=20509&page=warrantyRepairs
If your watch is not in warranty you may have to pay for the repair. Send your watch to fossil at the address listed on their website and follow their guidelines by including a description of the problem and other necessary information.
For a solution that may be faster, you could try taking the watch to a local jeweler to see they can repair it. This is unlikely though, because the may not have the crystal to repair it.That is worth a try though. At the very worst, you will have to send the watch to fossil for a repair.
Contact this address CK Watches/Jewelery in UK: 67 South Molten Street Westminster, London W1K 5SY tel. 44.207.629.34.05
You also can try by contacting some private watch repair centers in UK: http://www.watchdoctors.co.uk/calvin-klein-watch-repair.htm or call +44 (0)
1442891435 http://www.bablas.co.uk/ or call +44 20 8900 9229
Thank you for contacting FixYa.
You can go to the following link and find a repair center close to you. It also will have the address to send your watch to if you diecide to do that as well. http://world.casio.com/repair/
Write your name, address, phone number and a description of the problem on a sheet of paper.
Put the watch and the paper with your information in a padded envelope or box.
Mail your package to:
Kenneth Cole Productions Inc. Attn: Returns Department 229 Hollie Drive Martinsville, VA 24112
Send the package via Certified Mail and insure it.
Wait four to six weeks. If the repair is under warranty, Kenneth Cole Productions will make the repair and mail your watch back to you. If the repair is not under warranty, it will call you to let you know the charges.
Bought from Official Kenneth Cole Retailer
Find the website for the retailer where you bought your watch. Look for warranty information on the website. This location should have the address where you will send your watch for repairs.
Fill out a form with your name, address, phone number and a description of the problem. Some retailers have forms on their website. The form may include the style number, which is found on the case back.
Include $8.50 to cover return postage in a check, money order or credit card information. The type of payment varies from retailer to retailer, but the amount is generally consistent.
Include any extra money needed for repairs if they are not under warranty. This includes repairs such as a battery, case or strap. This also varies from retailer to retailer. Some ask you to include the money ahead of time; others will call after seeing the watch.
Put the watch, any information and money into a padded envelope and send it to the appropriate address. Insure the package.
Is it an automatic self wind or wind up? An automatic watch has a weight that winds the main spring and if you wind it by the crown it will not stop. If its one that you wind by hand then the watch should be wound daily at the same time...like right before bed or when she wakes up. Wind gently until it stops. That costly repair should come with a warranty so if she consistently winds daily and still loses time you need to send it back!
If the watch is an automatic then she can gently hold the watch in her hand and rock it back and forth a good 20 times or so and that will give it a good winding! This is a common issue we see at our watch repair business. Some people do not move enough during the day to keep an automatic movement wound. If thats the case then there is nothing ong with the repair, just make sure it gets a good daily wind! :-)
I also have a Prague automatic watch (not the same model) which I purchased in 10/06 and have had it repaired twice. If you purchased the watch new, a little white warranty paper should have accompanied it. If not, you might be out of luck. Anyhow, each Prague has a two year warranty. My warranty instructed me to send the original receipt, a check for $10 (for return shipping) and the watch to Croton Repair; 195 Anderson Avenue; Moonachie, NJ 07074. There of course is no phone number to call them. Make the check out to Croton Repair. The warranty also says they do not guarantee they will fix the watch, but they guarantee they'll send you the watch back if it cannot be repaired. It took about 5 weeks and my watch came back repaired. Unfortunately about 6 months later it broke again, same exact problem (no long self-winds, ticks or keeps time, my watch also has a diamond at each hour, two of which fell out)... I've seen a lot of the issues people are posting seem to be the automatic watches not working. Probably duds, the inner workings seem to be very sensitive.