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Dish tv no signal

Forced signal update not fully getting

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Hi there Rameshbabu! My name is kimberly and I form part of the Social Media Department with DISH. I apologize for any inconvenience you have experienced. Here is the link that will help you troubleshoot the issue http://www.fixya.com/answer/answerpageslideview.aspx?thid=19011687&ctg=mine if you have additional questions please feel free to reach me at: kimberly.escobar@dish.com
Kimberly.escobar@dish.com
Social Media Representative
DISH L.L.C

Posted on Jul 25, 2013

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What time does the program guide suppose to download


Hi there! My name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to assist you. All of ur receivers are set to update nightly between 1am to 3am. The nightly updates allow the receivers to update software and the programming guide. if you need to force a download on the guide simply unplug the receiver from the wall outlet for 10 seconds and plug it back in, allow it to power back on by itself, acquire signal, and download the guide. If you have any questions or need assistance with your DISH service, feel free to reach me at: Kimberly.escobar@dish.com

Kimberly Escobar
Social Media Representative
DISH L.L.C

Sep 13, 2013 | DISH Network ViP722 DTV Receiver /...

1 Answer

We've had Dish Network for almost 10 years and


Hi Deanna, my name is Kimberly and form a part of the Social Media Department with DISH. I would like to begin by apologizing for the inconvenience you have experienced with our equipment. I understand this can be very frustrating and upsetting to you. I am here to assist you and would love to do so. Please know that there are many different reasons that may be causing signal loss. If you are losing signal constantly it may be that the dish is misaligned. In order to realign the dish we would need to schedule a technician visit. I would love to further look into this for you if you need us to. Please feel free to reach out to me directly at kimberly.escobar@dish.com I look forward to assisting you.
Kimberly Escobar
DISH L.L.C
Social Media Representative

Jun 20, 2013 | Televison & Video

1 Answer

It says no info on the programs I want to record and won't record them. The guide also shows no info in those areas.


Janette578,

Make sure the receiver is powered off each night so it can receive updates through the satellite to the guide.

You can force a guide download by unplugging the receiver for 10 seconds and plugging it back in. If that doesn't work, you can run a check switch test from Menu > System Setup > Installation > Point Dish > Check Switch > Test. Let it finish, then exit out of the menu and let it acquire signal and download the guide.

If you have any other questions, or need further assistance, let me know!

Tommy Faust
DISH Social Media Representative

Oct 22, 2012 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Duodvr 625 loses guide


deemary911,

If the guide isn't updating then the timers will not fire correctly. The guide should update every night during it's updates, however if it's losing signal it may not update at all.

Go to the Main Menu > System Setup > Installation > Point Dish then select "Check Switch" then "Test". This will test the satellite signal to be sure there are no problems. If it finisheds and no messages come up, exit out and see if the problem continues. If it does or you get any messages about fewer satellites found, let me know!

Tommy Faust
DISH Social Media Representative

Apr 25, 2012 | DISH Network DVR-625 DTV Receiver /...

1 Answer

My tv is not getting the signal from my direct dish.Just says no signal. I contacted direct and we tried several things via phone. They said the problem is with my tv not the dish or receiver. Nothing has...


Tries tv and the dish box unplug,replug it back an hour later for the tv to do a restting itself back to the factory setting and dish box to reboot and upgraded it software.This no signal problems should be fixed,not request another dish box for the replacement,because tv have no signal input bouncing around in the tv screen it is 90%-95% are broadcasting receiver boxes for tv incomming signal cable for tv signal problems.

Jun 27, 2011 | LG 37LC7D 37 in. LCD HDTV

1 Answer

The channel guide only shows no information available most of the time


sidbashford

You are getting that message because the receiver is not updating the Electronic Program Guide (EPG). Try unplugging the receiver from your electrical outlet for about 10 seconds (make sure all lights on receiver go out) and plug back in. This will cause the receiver to reboot and re-acquire satellite signal. Allow it also to download the program guide. After you get your channel back, pull up your guide, go into the future to see if it updated.

If it did not update, you'll need to run a check switch test. Press Menu on your DISH remote; should have Main Menu on TV screen. Press 6 (System Setup), 1 (Installation), and 1(Point Dish). Highlight the CHECK SWITCH button on the upper right of the screen and press the Select button on remote. On the Installation Summary screen, highlight the TEST button at the bottom of screen and press the Select button on the remote. This will initiate the test. Allow the test to complete. Once completed, exit out of each screen till you get to Acquiring Satellite Signal on TV screen. After acquisition completion, allow it to download the program guide. If this doesn't fix the problem, you may need a new receiver. I hope this helps.

Ray Calo
DISH Network

Feb 26, 2011 | Televison & Video

1 Answer

Low output signal on receiver 2 output


Hi jimreeves46 sense your getting a low signal on TV2 whatyou will need to do is a Hard Reset and Check Switch Test. The first thing wewill do is the Hard Reset, you will want to unplug the receiver for 10 secondsand plug it back in and it will power back up by itself. After it fully resetsyou will need to do a Check Switch Test, you will need to press the MENU buttonand then the numbers 6-1-1 on the remote. You will need to select Check Switchand then test. After the test completes exit out of all Menus then it will reacquirethe signal and you will have a stronger signal for TV 2.

Mike Houston of DISH Network

Aug 21, 2009 | DISH Network 322 DTV Receiver

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