Question about GeoSpring Hybrid Water Heater

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14 month old water heater stopped working

The control panel has gone blank and the heater appears to have lost all power. I have reset every circuit breaker in the house and it is still blank. Frankly it is as if there is no power to the unit at all. However how could that be possible for it to randomly stop getting power?

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  • GE Master
  • 5,089 Answers

Which water heater do you have??? What is year of manufacture?
Rheem-GE Geo spring hybrid: Rheem-GE heat pump ?? then call GE 888-443-4394 for recommendation of local service technician and expect to pay $400 and do not expect problem to get solved unless area has experienced, certified water-heater-air-conditioning expert.
Installation must be done correctly. For example if water heater is set too close to wall, then service technician will expect you to hire plumber to empty tank and move away from wall and install correctly before repair can resume. It's a nuisance, but this is accurate information based on others who have posted questions.
Copy following link for resources:
http://waterheatertimer.org/Review-GE-Heat-Pump-water-heater.html#maintenance
http://waterheatertimer.org/GE-heat-pump-manuals-by-date.html
There are no service manuals available for homeowner, which is why this product is unwise choice for any installation.
Unit is not protected from power surge. Install one-time-use whole house power surge.
Make sure unit is connected to 240V, and that breaker is not tripped off on one leg. Move wires to another same size breaker. Check wire connections at water heater and confirm 240V.
Check that installation is done correctly as shown on link above.
14 months old means that labor warranty has expired by 2 months. However parts are still covered.
Do not buy expensive water heaters that cannot be repaired easily by homeowner. This single repair can eliminate all anticipated savings from buying product.
If expected heat-pump repair will cost $400, then buy off-the-shelf electric water heater from Lowes for $250 and save the expensive repair.
Gene

Posted on Jul 25, 2013

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