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Whirlpool washer model wfw9550ww00

Pause/cancel button stuck on, can't open or run a load.

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  • Chris knight Aug 19, 2013

    Thanks for all of your suggestions, first let me tell you what I have done already(this should narrow the problem down). I ran a diagnostic and came up with a F20 code, so I replaced the pressure switch and inlet valves. Had the same problems so I took new parts off & returned them. Also, let me say that I first checked all hoses & drains, filters etc. everything flows properly. Even surprised bottom drain/filter was empty, no change, toothpicks etc. I still have a washer that thinks it is in an "add a garment" pause, it never goes into a wash cycle & I have to unlock door manually everytime. Does anyone think this may be a door latch assembly issue? Or is it the CCU? If it is the later than I may have to give up & start saving for a new one, though my washer is only two years old, I only paid $500 for it. Wish I would've opted for the extended warranty!

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Hello there and thank you for chosing fixya
Here is a few things to check before you do a manual opening of the door
You may have already done these steps but please try this again in this order ok?

Check to see if the "Add a Garment" light is lit on the Duet's display. The light will only be on during the first eight minutes of a washer cycle, when the function is usable.
Press the "Pause/Cancel" button once to pause the washing cycle and unlock the door.Press the Press the "Pause/Cancel" button twice to cancel the wash cycle if the "Add a Garment" light is not illuminated. THIS IS A BIGGIE HERE (Wait for the water to drain. The door unlocks once enough water has drained to enable you to safely open the washer door NOW IF THESE STILL DO NOT WORK THEN HERE IS HOW TO MANUALLY OPEN THE DOOR
UNPLUG THE MACHINE
Remove the three screws securing the lower toe panel to the washing machine. The lower toe panel is the small rectangular panel underneath the washer's front door. Pull the panel off the washer once the three screws are removed.Reach up into the front panel of the washer. Feel for the teardrop-shaped tab in the washer's door latch assembly.Pull down on the tab until you hear a click. The click is the sound of the door unlocking.

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Do you have any error codes?

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:
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  3. Re-select the cycle and press Start.
NOTE: If the error remains on the display, call for service.

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Uppi

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