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It's a guess but I think the "keyboard" and its associated processing parts are fried from a staticelectricity charge hitting the unit. See page 4-8 of the linked manual which references a "Front End Digital Board".
Good luck if you try to repair as Motara issued an End-of-Life notice effective 8/1/13 so no official repairs or parts are available (second link).
hi, ur machines paper sensing sensor have some problem. did u used the paper with black mark on the side. remove the paper cover . u can see a black square sensor near the side of thermal printer. clean the sensor with an ear bud. do not use any solutions. then check again. remember use good quality paper. if the black mark on the side of the paper is not perfect this problem can occur (black mark on the paper is for page count and paper sensing) ok