Question about Microsoft Zune JS8-00001 Digital Media Player

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After charging it froze up!

After I charged my zune it froze up on me. It wont turn on or off. What can i do to fix it?

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  • ashave Dec 27, 2007

    Mine froze up too while it was playing a song. The screen froze up and I couldn't turn it off. I pressed all the buttons including the lock. It finally shut off by itself and came back on.

  • FOOOE9 Jan 30, 2008

    MY ZUNE WOULDNT TURN OFF NOW I CANT TURN IT ON EVEN WHEN I CHARGE IT. WHAT DO I DO ,I NEED IT

  • Anonymous May 02, 2008

    i have the same problem i am very frustated and i really want my zune to turn on because i am having some rough times and i need my music i please help if you can Amber

  • Anonymous Nov 12, 2008

    i tont turn on i can see the words but thers no light and it wont move

  • mixedallup Dec 31, 2008

    my zune won't move past the zune logo screen.

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  • 7 Answers

Have you guys been to the zune website? apparently ALL 30g zunes melteddown. this happened around 12am/2am everywhere

Posted on Dec 31, 2008

  • cnic817 Dec 31, 2008

    even if u let the battery die it will still be frozen when u charge it. some people were popping the case off and messing with stuff and i worked for a bit but froze up after a while. microsoft is "apparently" working on a solution.

  • cnic817 Dec 31, 2008

    http://forums.zune.net/403986/ShowPost.a... nobody knows what is going on but it has happned to every owner w a 30g. this the forum on the zune website.

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My zune froze everyday and then it dead and i ahev to charge it again and now it won't even turn on :/ it shuts off and freezing nad does nothing.. it been doing it for the past three weeks

Posted on Oct 04, 2008

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Let it kill it's battery, then recharge it & it should be fine. Mine did the same thing! You might want to get an AC charger. Charging via USB is slower than dirt.

Posted on Feb 07, 2008

I have the same problem, it is completely frozen and will not turn on or off even after I charge it. It appears to be completley frozem, help!

Posted on Feb 03, 2008

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6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

  • 4 Answers

SOURCE: mirosoft zune froze up

I had this problem this morning and since tech support was closed I decided to fix it myself. Pull the back case off the zune and unplug the battery for about 30 seconds. Put it back in and back together and it should work. Not really sure why this works but I think it's got something to do with mangled data in the RAM and since there's no off switch there's no real way to turn it completely off to clear the RAM. All I know is it worked for me and a friend who was having the same problem this morning.

Here's a guide on how to take it apart:
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Posted on Dec 31, 2008

  • 1 Answer

SOURCE: my zune stopped working and is not turning on or charging

all you have to do is let it go dead and then wait to hook back up to sync cable it will start charging again and function like normal

Posted on Jan 01, 2009

  • 2976 Answers

SOURCE: my zune got wet it the washing machine how do i fix it myself

If it went through the wash, open everything you can and let it dry out for AT LEAST ONE WEEK. Water can get into a lot of areas that are hard to dry out. Since you already tried to turn it on, it might be destroyed.

Posted on Aug 24, 2009

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