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Polycom voicestation 100 no dial tone

I have at my office a polycom voicestation 100. It was working up until about 3 months ago. Then it suddenly quit getting a dial tone and stopped working all together. So I got a new unit and power supply. Now the system will power up but I am not getting a dial tone. I used the cables that were plugged into the first system and have tried 2 different phone lines. Any thoughts?

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: polycom soundstation Ex - no dial tone

Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:

  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Posted on Dec 03, 2008

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  • 1 Answer

SOURCE: polycom 2201-03309-001

The older Polycom SoundStations have power supplies that allow either anaog or digital signals. The phones themselves will work on either.

If your office phone systems are different, or if the extension it was originally plugged into was configured for analog and you are now plugging into digital would explain the problem.

Paul
Edge Telecom
paul@edgetele.com

Posted on Feb 16, 2009

  • 2 Answers

SOURCE: Polycom Sound station - help it won't work!

This modelo has a separeted wire to the wall telephone jack ? If it is the case, once I had a problem like your and was the plug in the end the wire, I just cut out 3 ou 4 inches in the wire and clip another new plug and it was fine. These plug its a regular analog telephone pluf easily found in a eletronil part shop. I hope I had help in anyway.

Posted on Sep 12, 2009

  • 146 Answers

SOURCE: I had two SoundstationEX phones

yes do a full reset and reprogram for new phone number and all settings when you move phones

Posted on Mar 21, 2011

  • 125 Answers

SOURCE: What are possible reasons that the conference phone is not getting power?

If you know anyone that can test the power supply with a digital meter, you can check if the power supply works or not. the power control board on the voicestation might have blown. and If that is the case I wouldnt recommending fixing it. Getting a refurbished or used with maybe 3 months to 1 year warranty isnt that expensive on these systems. getting it fix might cost you about the same. But checking if the power supply is working or not would be the first thing you want to do. If that works. looking for a power supply is pretty easy.

Posted on Mar 23, 2012

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If you know anyone that can test the power supply with a digital meter, you can check if the power supply works or not. the power control board on the voicestation might have blown. and If that is the case I wouldnt recommending fixing it. Getting a refurbished or used with maybe 3 months to 1 year warranty isnt that expensive on these systems. getting it fix might cost you about the same. But checking if the power supply is working or not would be the first thing you want to do. If that works. looking for a power supply is pretty easy.

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I set up the polycom as instructed... I even confirmed with my helpdesk that the line is analog. When i turn the unit on I get a high pitched buzzing sort of sound... no dial tone? I also cannot dial in...


Try to plug a cheap analog phone into the same line instead of the voicestation to verify that it is indeed analog. It sounds as if you connected the phone to a specialty PBX line or similar. There are analog PBX that only work with their own phones. You can also try to connect the phone at home and see if it works on your analog line at home.

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7 Answers

Polycom soundstation Ex - no dial tone


Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Sep 14, 2007 | Polycom PCY220016000001 SoundStation2...

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