Question about Comdial Impact 8024S-PT Corded Phone

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We cannot hear a ring on incoming calls

We no longer can hear a "ring" when we receive incoming calls. The calls come in, but we have to watch the buttons on the phone to see when they light up in order to answer the phone.

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Re: We cannot hear a ring on incoming calls

Sounds like your system defaulted. Only a few phones ring at system default and you may not have those ports connected. First, you need to figure out which Comdial Impact system you have. The phone will work on a few different Comdial systems. Find the main box and get a model number from that. You'll have to tackle re-programming ringing yourself or pay a local company to do it. If you do it yourself you will need the "programming and installation" manual specific for your system. A "user guide" will be of no use to you. You can search the net for "Comdial Digitech, Impact & Impression Programming & Installation Manual" Next, I would suggest a UPS backup for your system so this does not happen again. Unless you have a large carded system with dozens of phones, your phones require less power than a typical computer so a UPS made for a computer will be fine. The system will default either when the system memory battery goes too low or I have seen a few cases where power fluctuations will cause it (like when the power goes on-off-on-off rapidly in a storm) either way a UPS system with surge protection will help.

Posted on Aug 30, 2007

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