Question about Xerox Phaser 8500N Printer

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Fault 37,008.44:6069 My Xerox 8500 wont start due to fault 37,008.44:6069. On Xerox web site they say it is a problem in the mains power. I'm positive there is no problem in the power. a0 I have loads of equipment working with no problem, and b) This printer has been working fine on this power before and nothing was changed. Questions: 1. Any idea how to reset the printer's software? 2. Any other suggestions? Thanks in advance, Harel

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Re: Fault 37,008.44:6069

That is a pre heater fault.
Most likley the pre heater needs to be replaced

Posted on Dec 04, 2007

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Fault code 10-390 on start up, restart does not correct it?? Help!!

Xerox says this is a Fuser Jam Fault. If you go to their web site (click HERE) you can click on Fault Code Search to get more information.

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Does anyone know fault code 37,018,45: 13830 for Xerox phaser (Service needed)?

This is from the service manual

8500/8550/8560 PEST description
37,018.45: Main Tray Deskew Clutch
The Main Tray Deskew
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Aug 07, 2010 | Xerox Phaser 8560MFP Laser Printer

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Our Paser 8560n won't print, sz Fault code

Here is the info from the service manual

8500/8550/8560 PEST description
37,017.44: Deskew Clutch Disconnect.
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Oct 09, 2009 | Xerox Phaser 8560N Laser Printer

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Fault 37,016.43:9533

You've got some physical problem inside the printer.


If your printer is networked, it can actually communicate with our support knowledge base directly, and troubleshoot itself.

Sep 10, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox phaser 8500 fault 37,008:44:11605 What is it?

The 37 series faults are usually due to the failure of one or more heaters in the print head. Usually a comparatively inexpensive fix if its just the electronics module(part no:119649580). You will definitely need a tech's assistance to fix it. If the printer is under warranty they XEROX should do it for you free of cost. Hope that helped.


Jan 12, 2009 | Xerox Phaser 8500/DN Printer

4 Answers


when are you getting this error message?

Oct 28, 2008 | Xerox Phaser 8550DX Laser Printer

1 Answer

Phaser 8500DN

Grrrrrrrrrrrrr. Do you have a maintenance agreement? If you do call them back and tell them to get there asap.
Sounds very much like the firmware is corrupted. If you cant get to diagnostics, here is what you can try.
On the back of the machine open the panel to access the memory, remove the memory and power the machine up with the memory removed. Let it fault out, then replace the memory and start it again. See if that works.
Then remove and reseat the main board by turning the orangish knobs and sliding the board out and back in.
It really sounds like the upload corrupted and Xerox needs to resolve this for you.
They will try and say it's not their fault, but if they directed you to do the upgrade, they are at fault and should fix it for you.
Unless, and I very much doubt the old software is on their site, no you cant go back to the old firmware, you may try reloading it and see if it loads correctly.

May 21, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Fault code

arrwup.gifDescription An error has occurred related to the Electronics Module 50 V Power Supply. The clutches operate at 50 V. The Head Maintenance, Deskew, and Pick clutches are drawing too much power indicating a short in the supply or one of the components connected to it.

Mar 13, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox 214

That is a fuser overheat message.
You can try this. Enter diagnostics. To do that turn the machine off, then press and hold down the ( 0 ) zero button while you turn the power on.
Once the machine comes on in diagnostics. Enter code 40 1and press start to see if it clear the fault.
That is enter 40 press start then 1 press start.
If that does not resolve the code you need to replace the fuser.


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