Question about Canon PowerShot SD500 / IXUS 700 Digital Camera

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Canon Digital Camera Lens Stuck

I dropped my camera while it was on and the lens was out. It now will not retract all the way. Is this a repairable issue and if so, is it a costly repair that would not make it worth it to attempt?? Not an electronic wiz....

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  • Anonymous Apr 19, 2009

    i dropped the camera and the lens is stuck out on a slant



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  • Master
  • 641 Answers

Press the power button on and hold it down while extending and twisting the telescopic zoom lens. It might fix your problem. In any case it could not make it worse In case it will not help,contact the appropriate Canon service center and ask for repair cost. Good luck!

Posted on Aug 29, 2007

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Posted on Jan 02, 2017

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1 Answer

Lens Error - won't retract


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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Canon Power Shot A2000 IS lens is stuck in out position. I had to replace batteries. I replaced them and when I turn on, it says "Lens Error, Restart Camera" and it shuts offs automatically.


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Jan 05, 2010 | Canon Powershot A2000 IS Digital Camera

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Lens error, the lens is stuck and the camera would not operate.


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Jan 04, 2010 | Canon PowerShot S3 IS Digital Camera

1 Answer

My lens is stuck and the message says lens error restart camera and nothing happens. What is the problem and can I fix it?


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Dec 23, 2009 | Canon PowerShot SX100 IS Digital Camera

1 Answer

Lens error


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Dec 17, 2009 | Canon IXUS 80 IS Digital Camera

1 Answer

Zoom lens stuck all the way out


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Dec 13, 2009 | Canon PowerShot A470 Digital Camera

1 Answer

The lens is stuck in the out or on position. Everytime I power it on it just buzzes and lens will not retract


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Nov 19, 2009 | Canon PowerShot SD550 / IXUS 750 Digital...

1 Answer

The lens on my camera is stuck. I dropped it.


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Nov 16, 2009 | Sony Cyber-shot DSC-W100 Digital Camera

1 Answer

Lens is stuck about 97% open. The camera will not


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Nov 04, 2009 | Canon PowerShot A520 Digital Camera

1 Answer

Canon PowerShot SX100 IS Lens Stuck


If the lens does not extend/retract when the camera is powered on, then lens assembly is damaged.

Unfortunately, such Canon SX100 (and the SX110 too) has a very fragile lens assembly, and it's damaged very easily. Most of the times the internal gears, the plastic post guides and the motor are damaged at the same time, so the only solution is to replace the whole lens assembly.

The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).

Best regards,

Oct 14, 2008 | Canon PowerShot SX100 IS Digital Camera

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