Question about Brady ID PAL Thermal Label Printer

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Brady ID Pal

Someone just gave me one of these but it will not print anything. It makes a noise like it is going to print but nothing comes out.

Posted by Anonymous on

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Posted on Jan 02, 2017

  • 8 Answers

SOURCE: Brady ID Pal. Display says:

Brady printers have a sensor that reads information from the cartridge. The printer will not work if a connection cannot be made to the cartridge.The most common cause of failure is in the cartridge and switching to a different cartridge usually fixes that problem. Having the same problem with two cartridges is starting to indicate there is a failure in the printer, although it is possible (but not likely) to have two cartridges in row fail. A good first step is to be sure the printer is clean. If that doesn't work you'll most likely need to send your printer in for repair. A good source of free tech. support for the Brady ID Pal is Graphic Products. They even help people who are not their customers, They also do Brady printer cleaning and some repairs. They have an online for for requesting tech. support located at: http://www.graphicproducts.com/request-support.php or you can call 1-888-326-9244.

Posted on May 25, 2010

  • 2 Answers

SOURCE: I have a Brady ID PAL label maker, I was printing

Hello, this is a response from Brady's technical support team. Please try this:
The three contact pins in the printer are not making contact with the smart cell computer chip (the shiny silver pad at the bottom of each cartridge). The occurs after the printer is dropped or after shoving
cartridges in at an angle.


To remedy, remove the cartridge and look at the bottom of the cartridge opening (just above the Power button). Take tweezers or needle nose pliers and pull slightly on the pins (outward, and towards you). Please double-click and View the file below for a picture of the pins. Once these metal contacts are out far enough to make contact with the smart cell (computer chip) on the label/ribbon cartridge, the printer will know that labels are loaded.

In addition to the Insert Labels error, contacts that get pushed in can result in two other issues:
One, the printer will only print if the cartridge is pushed down
(which makes the smart cell touch the contacts).
Two, if one or two, but not all three, contacts are not all the way out, the printer may only print on half of the labels (because it is only reading some of the silver bars on the cartridge's computer chip, and narrow media activates only one or two bars, where as wide
media activates all three).

We'd be happy to help you directly if needed. Brady Technical Support is at 1-800-643-8766 ortech_support@bradycorp.com. Please leave your name, and phone number or email address, if you are unable to speak to someone. Our Technical Support business hours are Monday through Friday, 6:30am to 6:30pm US Central Time.



Hope this helps you!

Posted on Jun 15, 2011

  • 8 Answers

SOURCE: Brady ID Pal: Can't

Manual: http://www.bradyid.com/downloads/ID_PAL_Manual.pdf?msgkey=downloadsDetail.pleaseWait.msg
Page 5 answer

Posted on Aug 11, 2011

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1 Answer

Brady ID PAL Thermal Label Printer Won't power up new batteries or on power adapter is it junk? not power up. Trash or Fix?


Someone with electronic troubleshooting experience will need to look at it. You might spend as much to fix it as buy a new one. Don't throw it away, someone will buy it like that on eBay or Craigslist. Sell it "as-is", disclose " will not power on".

Oct 27, 2015 | Brady ID PAL Thermal Label Printer

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I have an id pal that will not allow me to use the keypad. when i turn it on it freezes at the id pal screen.


I have the exact same problem and this started about three years ago which is about the same time you posted your problem. I may contact the manufacturer to see if this is common after a few years of the tool being in service

Aug 10, 2011 | Brady ID PAL Thermal Label Printer

1 Answer

Hi - My Brady IDPAL says it is printing, but nothing actually prints... silence. I was reading about the "insert labels" contact issue. It not that.


Hello, this is a response from Brady's technical support team. Please try this:
The three contact pins in the printer are not making contact with the smart cell computer chip (the shiny silver pad at the bottom of each cartridge). The occurs after the printer is dropped or after shoving
cartridges in at an angle.



To remedy, remove the cartridge and look at the bottom of the cartridge opening (just above the Power button). Take tweezers or needle nose pliers and pull slightly on the pins (outward, and towards you). Please double-click and View the file below for a picture of the pins. Once these metal contacts are out far enough to make contact with the smart cell (computer chip) on the label/ribbon cartridge, the printer will know that labels are loaded.

In addition to the Insert Labels error, contacts that get pushed in can result in two other issues:
One, the printer will only print if the cartridge is pushed down
(which makes the smart cell touch the contacts).
Two, if one or two, but not all three, contacts are not all the way out, the printer may only print on half of the labels (because it is only reading some of the silver bars on the cartridge's computer chip, and narrow media activates only one or two bars, where as wide
media activates all three).

We'd be happy to help you directly if needed. Brady Technical Support at 1-800-643-8766 ortech_support@bradycorp.com. Please leave your name, and phone number or email address, if you are unable to speak to someone. Our Technical Support business hours are Monday through Friday, 6:30am to 6:30pm US Central Time.

Jun 15, 2011 | Brady ID PAL Thermal Label Printer

1 Answer

My Brady LabPal label printer seems to be printing labels that are not very bold and, in fact, the numbers are often only half printed. Do I need to change the ink cartridge within it, or what is the...


I have label cartridge in but it doesn't print, just says "insert labels". I have tried many times to take cartridge out, and reinsert, but it won't do anything.

Jul 01, 2010 | Brady LAB PAL Thermal Label Printer

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I have a Brady ID PAL label maker, I was printing labels and the printer stopped working< I thought it was because the cartridge was low so I replaced the cartridge and it still does nothing, I can hear...


I had the same problem. I opened up the unit and found that the small drive gear had lifted up on the shaft and was no longer engaging the other gear. I could have probably noticed this from the battery compartment. I pushed it back down and now the unit works fine.

Mar 10, 2010 | Brady ID PAL Thermal Label Printer

1 Answer

Brady ID Pal. Display says:


Brady printers have a sensor that reads information from the cartridge. The printer will not work if a connection cannot be made to the cartridge.The most common cause of failure is in the cartridge and switching to a different cartridge usually fixes that problem. Having the same problem with two cartridges is starting to indicate there is a failure in the printer, although it is possible (but not likely) to have two cartridges in row fail. A good first step is to be sure the printer is clean. If that doesn't work you'll most likely need to send your printer in for repair. A good source of free tech. support for the Brady ID Pal is Graphic Products. They even help people who are not their customers, They also do Brady printer cleaning and some repairs. They have an online for for requesting tech. support located at: http://www.graphicproducts.com/request-support.php or you can call 1-888-326-9244.

Feb 08, 2010 | Brady ID PAL Thermal Label Printer

3 Answers

Printer labels do not advance when print is hit


CAUSE: my guess would be a stripped gear or a lack of prssure on the "pinch wheel" which would cause a loss of traction on the paper feeder.

SOLUTION: 1- change the stripped gear (if it's stripped)
2- add a layer of adhesive tape on the loose pinch wheel (if it's loose)

both solutions require to open case (to access loose wheel or stripped gear). To determin what the probleme is, try to run a print and try to move or pull gently on the lable ribon while in function. Two possible outcomes are that the gear will only "hook" in some areas if it's stripped. If it's loose the paper will only move while pulling on it.

Jul 24, 2009 | Brady ID PAL Thermal Label Printer

5 Answers

Printer does not work


There are 3 electrical contact wires in the cartridge cavity above the POWER button. The cartridges have a conductive surface that "shorts" a pair of these contacts depending on the cartidge. Make sure the conductive surface on the cartridge is clean and is making good contact with the contacts.

Nov 16, 2008 | Brady ID PAL Thermal Label Printer

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