Question about Dyson DC-33 MultiFloor Upright Vacuum Cleaner
I used the wand earlier today and when I tried to use the vacuum on the floor it was no longer working. The brush is not rotating
Hi there, it's Jack at Dyson.
I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.
I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.
If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).
Dyson Online Customer Support
Posted on Aug 01, 2013
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Posted on Jan 02, 2017
SOURCE: no suction
Sucked up a sock?? No seriously.. it may be as simple as that or that an on board filter is clogged. Check your manual for all filters and Hepa/screens and others. Also, is the unit making any odd noises since the non -suction scenario? Whining or screeching sounds, where is the motor impeller/vac bearing or similar is damaged or a hose is kinked within hte unit itself.. <not normally unless the unit has been taken apart and placed back together and crushed the main return vac hose. .
Posted on Apr 30, 2010
Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.
Posted on Jan 24, 2009
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