Question about Amazon Kindle Paperwhite

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Kindle touch forgot password

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  • Bob Fusco
    Bob Fusco Jul 22, 2013


    I turn on my Kindle and it goes to the password enter digital display. It always does this. I do not remember the numeric passcode. Going to the instructed page on my computer does not assist at all.

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  • 167 Answers

That sounds like a call Kindle help. I noticed when I tried it on my paper white that I needed my old pass code to set a new one. Online Amazon.com, your acct, Manage your Kindle, help desk near bottom of list on left side.

Posted on Dec 13, 2013

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    Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

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    1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
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    My daughter forgot hers as well and Kindle support is the only place to get the right support regarding your specific model and directions for resetting your device.

    Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

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    To reset all other Kindle Fire models:
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    1. Press and release the power button to turn on the device or exit sleep mode
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    To reset a Kindle Touch or Kindle Paperwhite:
    1. Press and release the power button to turn on the device or exit sleep mode
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    If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

    1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
    2. Select the "Manage Your Devices" link
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    If it is the Amazon.com account password then go online and change your password. If the device password then try the following:

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    Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

    To reset a Kindle Fire 1st Generation:
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    To reset all other Kindle Fire models:
    1. From the lock screen, slide the Unlock Bar from right to left
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    3. When prompted to reset your Kindle Fire, tap "Reset"

    To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
    1. Slide and release the power switch to turn on the device or exit sleep mode
    2. Enter "resetmykindle" in the password field and press the enter key on the key pad
    3. Wait several minutes while your Kindle restarts

    To reset a Kindle (5-way controller):
    1. Press and release the power button to turn on the device or exit sleep mode
    2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

    To reset a Kindle Touch or Kindle Paperwhite:
    1. Press and release the power button to turn on the device or exit sleep mode
    2. Tap the password field to bring up the onscreen keyboard
    3. Enter "111222777" and select "OK"

    If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

    1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
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    Forgot my password

    Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

    To reset a Kindle Fire 1st Generation:
    1. From the lock screen, slide the Unlock Bar from right to left
    2. Use the keypad to enter characters into the password/PIN field four times
    3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

    To reset all other Kindle Fire models:
    1. From the lock screen, slide the Unlock Bar from right to left
    2. Use the keypad to enter characters into the password/PIN field five times.
    3. When prompted to reset your Kindle Fire, tap "Reset"

    To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
    1. Slide and release the power switch to turn on the device or exit sleep mode
    2. Enter "resetmykindle" in the password field and press the enter key on the key pad
    3. Wait several minutes while your Kindle restarts

    To reset a Kindle (5-way controller):
    1. Press and release the power button to turn on the device or exit sleep mode
    2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

    To reset a Kindle Touch or Kindle Paperwhite:
    1. Press and release the power button to turn on the device or exit sleep mode
    2. Tap the password field to bring up the onscreen keyboard
    3. Enter "111222777" and select "OK"

    If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

    1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
    2. Select the "Manage Your Devices" link
    3. Select "Deregister" to deregister your device from your account
    Sync your Kindle, then register again.

    If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

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    Note: Your Kindle Fire lock screen password or PIN is different from your Amazon account password.
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    If you have any content not saved in your Kindle Library in the Cloud, be sure to transfer that content from your device to your computer via USB.

    Important: Resetting your Kindle Fire will remove all content downloaded to it. Any content you purchased from Amazon is saved to your Kindle Library in the Cloud and will remain in the Cloud. You can download that content again if you register your Kindle Fire to your account again.
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