Question about HP DeskJet F380 All-In-One Printer

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Cannot install First, the install program told me I was missing USB.inf, Certclas, USBstor but I downloaded them. The next install did not mention this problem. But, although the install completes, when I click on the icon it says no HP product is installed. Also, in "printers and faxes", there is no printer listed. The windows wizzard keeps popping up in middle of install saying it detects a USb device and the f380 printer. The part of the install where the problem occurs is when I hook up the USb plug. Could I be plugging it into the wrong slot? There are only three-and on is used for a router. As an aside--windows file protection pops up every time I boot the computer and maybe it is preventing the install. Disabling that through the registry is too hard for me, I think. I have already un-installed the printer once and rebooted.no avail. What id I turn off "plug and Play" in the administrator services? I am in Nova Scotia,canada at 902-567-1201

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  • miriclaire Aug 28, 2007

    Oops- All freaks and wierdos--please disregard that phone number. I thought this was going to tech service. :-

  • miriclaire Sep 01, 2007

    Actually, I went into run:msconfig and hid microsoft and disabled all else. Turns out it was a problem with the OS. I had to re-format my computer with windows Xp again. I think one of those cleaner registry programs messed up the system. Thank you for your response.

  • miriclaire Sep 01, 2007

    Turns out it was the OS. I had to reformat-reinstall windows Xp. Next time around, its a MAC. Thanks for your response.

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I think you may actually have a corrupted disc, as it should not give you error messages when installing. If you have the correct Os to match the printer spec, file assoc should not cause you errors or pop up at all. I would begin by making a copy of the printer disc, and uninstall printer again. Reinstall with new copy of disc. Post back if no good.

Posted on Sep 01, 2007

  • Geraldine Watts Sep 09, 2007

    yes, you have to be very careful with registry cleaners, always make a backup copy of originsl registry and settings before using. I use regcure, so far no problems.

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