Question about iRiver H10 MP3 Player
You cannot - entire player must be replaced
Posted on Jun 26, 2008
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Hey there Dude22,
Thanks for sharing your problem. I own a Gigabeat 60 GB and have similar issues. From day 1, this player has been nothing but frustration for me and Toshiba hass been less than helpful.
Yes, it looks cool and it's not an Ipod like everyone else has, but you pay a high price for this buggy player.
The first issue was the ultra-short battery life for which I sent it back to Toshiba. I got the player back but with the exact same battery performance (3-4 hours for audio).
The second issue is similar to yours. At some times, the player starts leading a life of its own and would start scrolling by itself.
I noticed this is happening always when using the 'northern axis' of the cross style touch pad and not when using the 'southern axis'. By pressing the southern axis, you can also stop this fast scrolling and be able to select a song, at least in my case. When asking Toshiba, they told me not much more than i already knew; that the problem could be mechanical or electronic and that I had to send it in for repair.
Since my player is no longer under warranty, they would charge 139 USD for this. I said absolutely no way since you can buy a new Gigabeat 60 GB for 200 USD now (not that I would ever consider buying a Toshiba again). I have decided that I am just gonna use my player like it is as I can still use it, although this scrolling is very annoying.
My vision is that no matter what brand you buy, at some point (and sometimes very soon), these mp-3 players break down as they are designed to be disposable objects and most companies are not interested in dealing with customers having problems.
It is almost insulting. When I looked for updated firmware for the Toshiba Gigabeat MESVK, I could not find a thing anymore on the Toshiba website, as if it never existed!! And this for a player that has not been on the market for much longer than 1.5 year....
So, in a nutshell, yes, I think your player can be fixed but it depends on the level of money, time and frustration that you are prepared to do it. FYI, I popped into a Radioshack store and they would be willing as well to have a look at it and give you a price-quote about how much it would cost to have it fixed (although no guarantees for repair.)
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