Question about iRiver H10 MP3 Player

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Touch pad is stuck and is alway scrolls down, were can I get a new touch pad?

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Re: Touch pad is stuck and is alway scrolls down, were...

You cannot - entire player must be replaced

Posted on Jun 26, 2008

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2 Answers

Touchpad no longer works

I had this problem. There is a guy on ebay who sells these for less than 20.00 with shipping.
Not to bad to replace. Take flat blade srewdriver pop top and bottom piece off. Remove the 4 screws from the bottom. Carefully lift lcd and battery. DO NOT disconect these. The new touch pad simply plugs in. Not too bad if you are a little bit familiar with electronics.

Dec 27, 2008 | Toshiba Gigabeat MEGF40S MP3 Player

3 Answers

Touch pad does not work

If it stopped working after you dropped it, try this:

Hold the Zen in your hand, and with your thumb, press down on the face board as hard as you can. Use your other hand's finger to scroll up or down on the touch pad. Press down different areas of the face board until you find a spot that, when pressed, causes the touch pad to work. Then, using both of your thumbs, press that spot VERY hard until the touch pad works without pressing.

Sep 29, 2008 | Creative Labs Zen Touch MP3 Player

4 Answers

Touch pad will only scroll down, not up!

when my zen buttons stopped working all i did was just tap (not to soft or to hard) it on the side of my desk on the side of the zen on the volume side.

i think the problem is when people are dropping them its moving bits inside.

Feb 25, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Why is my Zen scrolling through options without me touching the Touchpad?

call a priest!
take it apart and clean it and make sure everything is alogned or send in for service

Feb 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Toshiba Gigabeat 30gb - touch pad non responsive

Hey there Dude22,


Thanks for sharing your problem.  I own a Gigabeat 60 GB and have similar issues. From day 1, this player has been nothing but frustration for me and Toshiba hass been less than helpful.

Yes, it looks cool and it's not an Ipod like everyone else has, but you pay a high price for this buggy player.

The first issue was the ultra-short battery life for which I sent it back to Toshiba. I got the player back but with the exact same battery performance (3-4 hours for audio).


The second issue is similar to yours. At some times, the player starts leading a life of its own and would start scrolling by itself.

I noticed this is happening always when using the 'northern axis' of the cross style touch pad and not when using the 'southern axis'. By pressing the southern axis, you can also stop this fast scrolling and be able to select a song, at least in my case. When asking Toshiba, they told me not much more than i already knew; that the problem could be mechanical or electronic and that I had to send it in for repair.

Since my player is no longer under warranty, they would charge 139 USD for this. I said absolutely no way since you can buy a new Gigabeat 60 GB for 200 USD now (not that I would ever consider buying a Toshiba again). I have decided that I am just gonna use my player like it is as I can still use it, although this scrolling is very annoying.

My vision is that no matter what brand you buy, at some point (and sometimes very soon), these mp-3 players break down as they are designed to be disposable objects and most companies are not interested in dealing with customers having problems.

It is almost insulting. When I looked for updated firmware for the Toshiba Gigabeat MESVK, I could not find a thing anymore on the Toshiba website, as if it never existed!! And this for a player that has not been on the market for much longer than 1.5 year....


So, in a nutshell, yes, I think your player can be fixed but it depends on the level of money, time and frustration that you are prepared to do it. FYI, I popped into a Radioshack store and they would be willing as well to have a look at it and give you a price-quote about how much it would cost to have it fixed (although no guarantees for repair.)


Sep 24, 2007 | Toshiba Gigabeat S30 MP3 Player

2 Answers

Iriver H10 Scroll Pad Sticking

My Daughter's iRiver scroll pad must be just keeps scrolling. She says nothing happened to it. Never got wet etc. I am going to attempt to open it and see what it looks like. The one post says it is very easy, but gives no information. I called the company and they have no USA service centers at if it is out of warranty you are out of luck. They say they hope to have a repair center soon...but it sounds like a company running out of a garage. Good luck and buy some other brand.

Aug 22, 2006 | iRiver H10 MP3 Player

5 Answers

Touch pad issues

Next time you try scrolling on the touch pad, also push down (really) hard on the touch pad(kind of like you're squeezing the player). Keep doing this, and you may get it working. I've dropped mine a few times, and this push/squeeze/scroll seemed to work.

Aug 10, 2006 | Creative Labs Zen Touch MP3 Player

4 Answers

Touchpad Issues

Yeah i've come across with one of like this before I replaced the touch pad and all ok.

Aug 07, 2006 | Creative Labs Zen Touch MP3 Player

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