Question about Dyson DC25 All Floors Bagless Upright Vacuum
Hi, When I'm putting the vacuum back into an upright position, the grey lever that sits in front of the ball & connects into the brush-bar housing keeps rising. If you lift the hoover, the brush-bar housing rotates excessively. It appears that something isn't holding the parts together? Thanks for any assistance you can give, Mark
Hi Mark, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC25. It sounds like there may be an issue with the locking arm on your machine. Like all of our upright and cylinder vacuums, your DC25 will have come with a 5-year guarantee, and we should be able to help resolve this for you.
Please give our freephone Helpline a call on 0800 298 0298. Our experts are on hand to help from 7am-10pm, 7 days a week. Calls are free from UK landlines.
Dyson Online Customer Support
Posted on Aug 01, 2013
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Posted on Jan 02, 2017
These are not real powerfull vacuums (I know not what you have heard) but make sure bottom plate is fully sealed I see customers put these on wrong and the brush does not make good contact
Posted on Dec 04, 2008
You need to clean your roller and replace the clutch assembly that drives the belts. poorly designed vacuum with many flaws.
Posted on May 29, 2009
First, check to make sure the brush bar is on. The switch is right next to the machine's on-off button, and it is easy to accidentally turn it off when you turn the DC 25 on or off.
Next, check for and clear any obstructions in the brush bar housing.
Finally, check for belt wear and replace if necessary. There is a very video online showing the procedure.
Posted on Aug 08, 2012
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