We have the above type of machine. Every night, the system does a batch settlement and when we come in the next morning and charge someone for payment, the machine states out of paper. There is plenty of paper in the machine.
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Re: verfione vx510le keeps saying it is out of paper
There is a problem with the paper detection mechanism. On a batch run, the setting can drift over time causing a false indication of no paper. Unfortunately, batch runs have to be monitored; the set-it-and-forget-it approach is not reliable. This is a frequent problem with batch runs on copiers as well
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you would have to call your processing company and ask them to check if they sales completed the settlement. you can also run a report on your terminal by pressing the purple key marked reports, if the sales are still in the terminal they will show on this report if they settled it will not have information.
Most likely because you settled the day in the morning and your processor only allows one batch settlement per day.
The type of terminal in this case doesn't matter. Hypercom, Ingenico, PAX, Verifone etc... It is all about what the processor allows in the programming.
it is trying to settle the batch, even if you are not open during that time. the terminal is programmed to run a settlement report each day- so it tries to settle funds that may be in the terminal. if no funds are in the terminal it will look like it feeds the paper with no reason.
'Retry Batch Trans' indicates the terminal settlement was unsuccessful. Hypercom terminals require settlement
errors be corrected before allowing processing of new transactions. Attempt the batch and take the necessary action based on the response of the
This problem could have multiple causes. It sounds like you are receiving a settlement error, which are specific to each merchant services provider. You will have to call the merchant services provider so that they can look up the error message on their end and tell you what is causing the error. For example, the error message that you would receive if you use First Data would be different than the message you would get if you used Bank of America. Your terminal will not let you run any more cards until you resolve the settlement error. This is to prevent you from continuing to run cards in a corrupted batch, or a duplicate batch.
ANY card swiped when machine returns settlement failed error will probably return the same error. It's not the card - it's the batch stuck inside the machine. Whether manual batch or autobatch, sometimes the data IS actually transferred completely out of the machine but somehow the machine doesn't get that message from the backend server that settlement was completed *settlement failed* , there may have been some corrupted files, or maybe the settlement really did fail and is stuck and needs to be settled/batched out/transmitted to free up that terminal. Try simply settling that machine - press the down arrow (far left purple function key) ; press F2 Settlement and follow prompts.
Open an MS-DOS command window or get to MS-DOS. Additional information about doing this can be found on document CHDOS.
At the MS-DOS prompt, type: edit test.bat and press enter.
If typed properly, you should now be in a blue screen. Within the screen, type:
pause dir c:\windows dir c:\windows\system
Once the above three lines have been typed in, click File and choose exit; when prompted to save, click "Yes." Users who do not have a mouse cursor can accomplish this same task by pressing ALT+F to access the file menu, then pressing "X" to exit, and pressing enter to save changes.
Once you are back at the MS-DOS prompt, type: test and press enter. This will execute the test.bat file and begin running the file. Because the first line is pause, you will first be prompted to press a key. Once you press a key the batch file will run line-by-line; in this case, listing the files in the windows and windows\system directories.
If you wish to add more lines to this batch file you would simply type "edit test.bat" to edit the file again. Additional information about the MS-DOS edit command can be found on our edit command page. Some versions of MS-DOS and bootable diskettes may not have the edit command; if this is the case, you would either need to obtain the edit.com file to access this file or use the copy con command.
Microsoft Windows and other users A Windows user can still use the above MS-DOS steps if they wish to create a batch file. If, however, you're more comfortable using Microsoft Windows or your operating system, you can use any text editor, such as Notepad or Wordpad, to create your batch files, as long as the file extension ends with .bat. In the below example we use the Windows notepad to create a batch file.
Once notepad is open, type the below lines in the file or copy and paste the below lines into notepad.
@echo off echo Hello this is a test batch file pause dir c:\windows
Click File and click Save; browse to where you want to save the file. For the file name, type "test.bat", and if your version of Windows has a "Save as type" option, choose "All files", otherwise it will save as a text file. Once all of this has been done click the Save button and exit notepad.
Now, to run the batch file, simply double-click or run the file like any other program. Once the batch file has completed running it will close the window automatically.
System password is universal UNLESS your merchant account provider has changed it to their own internal one.
Universal is 1 then the little black alpha key above number 2. Hit that Alpha key twice it will look like nothing happens but that one just changed to a z. then 66831 and enter that is the system password.
So 1 ALPHA ALPHA 66831 and then the enter key.
too run the terminal in offine or store & forward mode your account provider needs to enable it for you if it is enabled try this first. At the main sale screen:
Hit number 2 by itself if it says batch ayth or store & forward turn it on then you are in offline mode meaning it will not dial out for Authorizations. You must however when you get to a phone line you must hit settlement and it says you have offline trnasactions do you wish to upload choose yes. Each trans ran in offline mode will get a live approval and then when all is approved you will get a settlement report.
PLEASE YOU ARE TAKING FULL RESPONSIBILTY IF THAT CARD IS NOT A GOOD CARD DECLINES/FRAUDS IS ALL THE MERCHANTS RESPONSIBILTY.