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Most businesses use Microsoft for a majority of their network and also use Microsoft Exchange. If this is the case, look into Microsoft Lync (formerly Office Communicator) as this integrates easily with existing network, Microsoft support is outstanding, and initial cost aside T.C.O. is lower being it is a reliable product. It also adds a great feature of being able to send an email or IM with a contact and it can all be housed internally so less chance of persons disclosing I.P. over something like Yahoo. Also makes a great tool for multiple personnel to collaborate on projects.
At present there are many 3rd party live chat software's are available some of them are excellent but not all. Here I am going to mention some very important point for those user who want to add live chat on there website to make there online presence more effective -
Live chat software must be a Web-based application
It must support the platform (CMS or CRM) you are using
You can try eAssistance Pro live chat software for your website. It will support all platform. To integrate this live chat software follow the instruction given here https://www.eassistancepro.com/addchat.php Add live chat software on website blog
Live2Support would be perfect live chat software for your business website. You also require web stats which should be in-built with live chat software. Live2Support comes with nice web analytics tool. Although Live2Support is free for 15 days but you can get some discount when you contact them for 10 operators.
These are reasons why I recommend Live2Support:
10 years of trustworthy customer service experience
Deployed world class high secured data centre to protect your data
256-bit SSL security
No minimum contract or setup fee
Service available in most competitive price
Guaranteed money back if not satisfied with service
Round the clock customer support
24,000 satisfied customers worldwide
Third party Integration and mobile Interface
Guaranteed Issues resolution within 12 hours
No language barrier. Chat your customers in your native language