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First is your internet connection working Ok? If so then unplug and remove any software from your machine. Next plug it back in. It should act as a new install. Lucky you upgrade then should come up. If not go to http://mjcheck.low.li/ and download the firmware. It will have to restart but should work after that. If not repost. good luck.
Lets try this. When you installed your new magic jack, did you install the new software from the website, or did you just plug it in and go "HEY all my peeps are here. We are done?" Install the new software from magic jacks site and if you did this then and it still doesn't work, then i am out of ideas for this one. Only other thing i can think off is in your settings and you have it on incoming calls only.
If you've already gone to magic jack's website and downloaded their updated software then you're looking at a jack reformat. I've had this problem several times with my magic jack and you'll find many different solutions that just don't seem to work and are all very involved. Warning: doing this will lose all your contacts which from my experience is the only way to go to get this problem fixed...and only temporarily mind you until the problem happens again. Keep your contacts elsewhere in the meantime. Go ahead and go to your "My Computer" from your start menu and then take a look at the drive letters that come up while you have the magic jack plugged in...if you try to open them you will notice that one of them will say that the drive needs to be formatted (magic jack creates 2 drive letters for the device) If you see that, go ahead an select yes to format it and doing a quick format with all the default selected options will do the trick. Once it's done formatting, Launch the phone application and you would get to the screen where it asks for your email and password and then you will be logged in. keep this solution in mind whenever it happens again~ Good luck. ASpecialty4You.com
Your ISP connection speed may be inadequate. Typically, the upload speed (outgoing voice) is much slower than the incoming speed. To check majicjack recommends that you test your system on http://www.speakeasy.net/speedtest/ .
It's also possible that your internet provider is purposely delaying the outgoing latency in order to discourage VoIP that THEY don't provide. I think this is (or at least should be illegal) but in any case a complaint to the FCC might be in order.