We Are Having Problems With our cd-dvd burner In Our Acer Laptop Computer! We Can Put A Store Boughten Cd Or DVD in The Cd Drive And It Won't Play Or Recognize It!!We've Tried DVD's In It To And They Aren't Playing Either!!

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Your DVD Rom drive is faulty, you will need to go to a computer shop or an online auction site to buy one thats compatible with your laptop after you get this through the post on the back of your laptop will be a single screw with a picture next to it that looks like 3 Cd's by taking this screw out your DVD Rom drive will come out giving you access and to replace it.

This model DVD player can play the following disc formats:

DVD-Video (Region 1 or relevant region coded store-bought movies)

DVD-R (must be finalised on appropriate recording equipment for compatible playback)

CD-R (for jpeg/mp3 media files)

CD-RW (for audio such as mp3)

music CD (such as store-bought albums)

This player will NOT accept DVD-RW/+RW discs, or Blu-Ray.

I hope this helps you a tiny bit.

do a driver update on the hardware, and check your setup to see if is enabled as well F2 at start up ok good luck and have a nice day the fixist

setting in your DVD burner utility
look for options or advanced settings on the utility that burns the DVD or CD's i e nero or roxio etc.
Usually you can format a DVD CD burner to make it playable on all devices
ok?

be polite.

If its not in BIOS then sounds like a hardware problem. usually only 2 cables connects to the cdrom, power & ide OR sata. usually these two wouldnt be disconnected so i suspect bad drive.

Try to use another DVD. you told you tried you old DVD from your toshiba. maybe is not compatible.. try in another.. then use your DVD in another laptop if the same from problem.check your board and DVD connection...if this under warranty bring to warranty..

if in Bios also can not detect this is hardware problem...

the blank media must be compatible with the burner drive that you're using... meaning if the drive is for CD-R you can only use CD-R blanks not CD+R. if the drive is CD-/+R then you can use either CD-R or CD+R

in order to play a DVD you need to have a software dvd player Like WIN DVD, otherwise DVDs will not play