2wire 2700HG-B Router
Problem for 2wire 2700HG-B Router (2700HGB)

ATT 2wire modem will not work. Red light on power button.




By davidstein25 on Mar 30, 2009

" "
I have an ATT 2wire modem. Worked perfectly for over 1 year. Now, red light on the power button and green light on the wireless button - no other buttons lit up. Tried re-booting computer, re-setting it 5 or more times. At 1st, green light flickered on the power light but now just solid red. Can't connect to the internet, my network does not show under "available networks". Please help!!Thank you,-David S.

Same Problem

Apr 22, 2009

-   Red power light. others green. got a new power cord for 10 bucks on ebay. works great now.-   cesarnrosie

Apr 21, 2009

-   I called at&t - they sent a new router. It wasn't the power cord, it is a problem with the router -   Guest

Solution #1

posted on Apr 08, 2009
Somewhat Helpful)

jdfluxx

Rank: Apprentice 
Rating: 80%, 16 votes
its the power  cord.  the fail after a year to 1 1/2 yrs.  get a new power cord
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Solution #2

posted on Dec 12, 2009
Very Helpful)

joesant

Rank: Apprentice 
Rating: 100%, 2 votes
Get a AC adapter from a place like GAME STOP ask for the Sony PSP AC adapter it is only $16.00 everywhere else I looked was selling them for $30.00.
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2 people thought this was helpful

Solution #3

posted on Oct 25, 2009
Very Helpful)

pinnchi

Rank: Apprentice 
Rating: 100%, 6 votes
I just went thru this problem. I lost the Internet Signal after almost 2 years, the top power light was solid RED and the "wireless" light was solid green , all others were off. I talked to an at&t tech and told me to try to test the 2Wire Modem/Router with the power cord from a PSP (playstation portable) which have the same voltage, 5.1 Volts. I dont know anyone who owns a PSP so I went to Game Stop (the used video games store) they were nice enough to test it, they got lots of used cables for the PSP. Once they plugged it in, the power light was blinking green, so I knew the power cord is the problem. I thought of just buying that used PSP cord for $10 but the guys at the store that might as well get the original replacement for $10, at the AT&T store online. Ordered it. Got it. I noticed that it has now 2.2 Amps , the old ones have 2 Amps, hopefully this one last longer with the 2.2 Amps. When I plugged it in, all the lights started to blink green and got the Internet Signal in about a minute as the router reset itself back. To make a long story short (too late) IT IS THE POWER CABLE!!

--Hopefully all this babbling will help someone-- Good Luck!
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Solution #4

posted on Oct 22, 2009
Very Helpful)

schanker

Rank: Master 
Rating: 94%, 4 votes
what if the dsl light only goes from green to red and none of the other lights flicker or go off. could it still be the power supply? because it doesn't seem like it's losing power.
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2 people thought this was helpful

Solution #5

posted on Oct 17, 2009
Very Helpful)

microtech

Rank: Apprentice 
Rating: 100%, 2 votes
My daughter had the red led only on her 2 wire modem--after reading the feedback here I checked the output voltage of the power supply which is supposed to be 5.1vdc---it was fluctuating around 3.5vdc -- much too low.I have an electronics backround & opened up the power supply & found 2 capacitors (a 1000uf 16vdc &470uf 10vdc) that had decreased in value by 75%.I replaced these parts and the power supply works normally now.The power supply is made in China(what isn't these days)& I have experenced this poor quality of these electrolytic capacitors from China many times in other electronic equipment.The modem was no more than 2 yrs old.
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Solution #6

posted on Jul 13, 2009
Very Helpful)

doglover3

Rank: Apprentice 
Rating: 100%, 4 votes
Both my brother's modem and mine did the same thing within two weeks. In both cases it was the power cord.
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4 people thought this was helpful

Solution #7

posted on Jul 10, 2009
Very Helpful)

ATT-Boooo

Rank: Apprentice 
Rating: 100%, 7 votes
I just got back from the AT&T store and paid for a new modem because they said mine was defective (Red power light / green wireless light). I tried the new power cable on the old modem and it worked immediately. I then got on and found this website... Hopefully they will let me return the new modem so I can bo buy a $10 power adapter - REDICULOUS!
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7 people thought this was helpful

Solution #8

posted on Jul 08, 2009
Very Helpful)

pmpm2

Rank: Apprentice 
Rating: 100%, 5 votes
I had the same problem with the modem. I got a Power Adapter 5VDC - 2000A from RadioShackfor $32 and solved, again I have internet. ATT knows the problem with the adapters but what they want is to sell the modem for more than $100 including S&H again!! they are... something else!!
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5 people thought this was helpful

Solution #9

posted on Jul 01, 2009
Very Helpful)

MarcCCTx

Rank: Apprentice 
Rating: 100%, 5 votes
I had this problem. The solution...the Sony PlayStation Portable (PSP) power supply is 5V 2amp. Works Perfectly as a replacement. It even has the correct plug. (Thanks to Marco at Play Again Video games in Corpus Christi for going through the junk video game power supply drawer)
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5 people thought this was helpful

Solution #10

posted on Apr 02, 2009
Very Helpful)

charlie_r

Rank: Guru 
Rating: 90%, 42 votes
If you know what your router key code is (you should have it written down somewhere) you can try a "hard reset". On the back of most 2wire router/gateway cases is a small hole about the size of a paper clip wire. Straighten out a paper clip, and push it into the hole until you feel a "click". Hold it there for 30 seconds. This will reboot the routers OS. WARNING!! If you don't know all the setup items, such as the key code, user name and password, etc, don't do it!
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Solution #11

posted on Dec 15, 2009
Somewhat Helpful)

sdfghjkloiud

Rank: Apprentice 
Rating: 75%, 1 votes
okay this isnt exactly a solution but im having the same problem but i just bought my 2wire like 3 months ago and most of the solutions on here is that if your 2wire is about 2 years old this happens mines is only a few months old....so why am i having this probleem ?
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Solution #12

posted on Nov 28, 2009
Not Rated)

john_mann772

Rank: Apprentice 
Rating: 0%, 0 votes
I had the same problem (red light), tested the transformer/powercable and it seemed ok. I bought a new modem/router ($100) and found that my old modem/router worked fine with the new transformer/powercable I returned the modem to ATT bought a 5V transformer from an electronics store for $29 hooked it up and everything was fine (green light). The guy in the electronics store said he sells about 50 a month just to replace these crappy transformer/powercable
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Solution #13

posted on Nov 28, 2009
Not Rated)

mikethfixer

Rank: Apprentice 
Rating: 0%, 0 votes
att 2 wire modems power light was red and wireless light was green called att and they said modem was bad.....(i have had mine for a year and a half) but did a little research and all it was the power supply witch i went to Game Stop and got a power suppy (psp hand held game system willfit and correct output voltage) a 15.00 dollar fix compared to att 100.00(modem)+20.00(shipping)=att is trying to make some money....
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Solution #14

posted on Nov 21, 2009
Not Rated)

EndUser1985

Rank: Apprentice 
Rating: 0%, 0 votes
I had this same problem - my modem worked perfectly for 2 years, and one morning it just stopped working, witht the power light staying red and the wireless light staying green. Bought a PSP power supply, seems to work fine now.
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Solution #15

posted on Nov 11, 2009
Not Rated)

SoCalUser

Rank: Apprentice 
Rating: 0%, 0 votes
Just had the same problem with my 2wire (red light, then dead) and thanks to this website avoided getting a new modem. New problem: The ATT online store has the replacement power supplies on back order, there is nothing and they can't even tell you a delivery date! Best of all: After you place an online order and get a frustrating email they don't let you cancel the order. So DON'T ORDER THE POWER SUPPLY FROM ATT. I saw that Amazon has 2 links to outside vendors for the original, but would you trust this piece of cheap **** again? Better go for the PSP power supply or something more expensive from Radio Shack....
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